UNKNOWN

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May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part Time, Richmond, VA **Bilingual Spanish Required Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver's license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients' worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

Marketplace Chaplains

Chaplain (Part-time) - Richmond, VA | **Bilingual Spanish Required

Administrative Procedures

Administrative Skills

Analysis Skills

Budgeting

Communication Skills

Customer Relations

Customer Support/Service

Driver's License

Employee Orientation

Employee Terminations

Hospital

Insurance

Leadership

Manufacturing

Multilingual

Nursing Home

Organizational Skills

Presentation/Verbal Skills

Problem Solving Skills

Spanish Language

Workplace Issues

Writing Skills

IRecruitee

Lingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support.

HOUR

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

 Pay Rate: $17.32/hour Position Type: Temporary Location: Remote / Work From Home (Must reside in Virginia) 

About the Opportunity

 Lingo Staffing is currently hiring Bilingual Customer Service Representatives for a remote healthcare support project serving individuals enrolled in state-managed healthcare assistance programs. This role supports members by providing program education, enrollment assistance, and customer service related to healthcare benefits and managed care options. This is a fast-paced, high-volume call center environment ideal for individuals with strong communication skills, professionalism, and attention to detail. 

Position Overview

 The Bilingual Customer Service Representative I (CSR1) will handle inbound calls from members, applicants, caregivers, and individuals assisting participants with healthcare-related questions and enrollment support. Representatives will provide accurate information, document interactions, and assist callers while maintaining confidentiality and quality standards. Candidates must be fluent in both English and Spanish and comfortable assisting callers in both languages. 

Essential Responsibilities

<ul><li>Answer inbound calls and provide professional bilingual customer service support</li><li>Assist callers with healthcare enrollment questions and program information in English and Spanish</li><li>Accurately document all customer interactions within company systems</li><li>Complete assigned tasks according to company procedures and performance standards</li><li>Meet quality assurance and productivity expectations</li><li>Process requests for informational materials via mail, email, or download</li><li>Transfer or escalate calls to the appropriate departments as needed</li><li>Assist with translation and interpretation support for callers when necessary</li><li>Attend required meetings, coaching sessions, and trainings</li><li>Maintain confidentiality and comply with all privacy and security guidelines</li></ul>

Qualifications

<ul><li>High school diploma or GED required</li><li>Fluent in English and Spanish (spoken and written)</li><li>Previous customer service, call center, administrative, or healthcare support experience preferred</li><li>Strong communication, multitasking, and problem-solving skills</li><li>Comfortable navigating multiple computer systems and applications</li><li>Ability to work independently in a remote environment</li><li>Professionalism, reliability, and strong attendance are required</li></ul>

Training Information

 Training Schedule: MondayFriday | 9:00 AM  4:00 PM <ul><li>Approximately 9 days of training followed by a 30-day nesting/support period</li><li>Attendance during training is mandatory</li><li>Employees must remain on camera throughout training sessions</li></ul>

Schedule Availability

 Hours of operation are MondayFriday, 8:30 AM  6:00 PM. 
Candidates must be flexible to work any assigned shift within operating hours. 

Equipment & Remote Requirements

 Equipment will be provided. Employees must have: <ul><li>A private, quiet workspace free from distractions</li><li>Reliable high-speed internet service</li><li>Minimum internet requirements:
	<ul><li>25 Mbps download speed for single-user internet</li><li>50 Mbps download speed for shared internet</li><li>Minimum 5 Mbps upload speed</li></ul></li><li>Hardwired ethernet connection required (mobile hotspots are not permitted)</li></ul>

Pre-Employment Requirements

 Candidates must successfully complete: <ul><li>Drug screening</li><li>Comprehensive background screening</li><li>Employment and education verification</li></ul> This is a great opportunity for bilingual professionals seeking remote customer service experience while supporting an important healthcare assistance program serving communities across Virginia. 
?#INDRIC

Lingo Staffing

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only)

Broadband

Call Centers

Call Volume

Coaching

Compensation and Benefits

Computer Systems

Detail Oriented

English Language

Health Plan

Healthcare

Healthcare Administration

Healthcare Management

High School Diploma

Internet/Online Service

Managed Care

Multitasking

Privacy Controls

Quality Assurance

Quality Management

Quality Metrics

Telephone Skills

Training/Teaching

HaleyMarketing

FULL_TIME

OTHER

If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.-

Essential Duties and Responsibilities: - Provides advanced clinical inquiry responses (verbal and written) to health-related inquiries from consumers, educators or medical/health professionals.- Provides medical subject matter expertise.- Performs advanced database searches.- Composes documents, reports, and correspondence.- Documents all incoming inquiries.- Participates in special projects as required.Minimum Requirements - High School diploma or equivalent with 2-4 years of experience. - May have additional training or education in area of specialization. - Must be fluent in English and specified secondary language.Education, Experience and Skills- Experience in medical, scientific or public health discipline - Bachelor's Degree in Nursing and current RN license is required. - Clinical knowledge of and experience with CDC related topics - Proficient internet search skills - Working knowledge of Microsoft Office and ability to learn and utilize software applications - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills - Ability to work independently and communicate effectively - Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Ability to speak and read English and Spanish clearly, professionally, and fluently - Call Center experience preferred - Must have a Smartphone which will be required only to log into Maximus systems, not for daily work activities.***This position requires you to use your own personal computer or laptop. Tablets, iPads, and Chromebooks are not permitted. ***Home Office Requirements - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net) - Minimum 5mpbs upload speed - Hard-wired internet connectivity via Category 5 or 6 ethernet cable to the home internet router - Private and secure work area and adequate power source - Windows or Mac Operating SystemsOS for Windows | - Windows 10 or Windows 11 (11 is preferred)OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com. Minimum Salary $ 34.85 Maximum Salary $ 68.55 <ul><li/></ul><img alt=" " height="1" src="https://ars2.equest.com/?response_id=fbf693ac99041019fc1696faf5214e49&view" width="1"/>

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,

Hybrid Bilingual Jobs in Richmond, VA

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Hybrid Bilingual Jobs in Richmond, VA

Chaplain (Part-time) - Richmond, VA | **Bilingual Spanish Required Marketplace Chaplains

Bilingual Customer Service Representative I (CSR1)  Remote (Virginia Residents Only) Lingo Staffing

RN Health Coordinator (bilingual, temporary, remote) Maximus

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