UNKNOWN

FEED

Position Summary:The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. Company Overview:Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base.

Company Overview: Next Stop Travel is a remote-based organization providing structured planning and coordination services to a broad client base. Our team is committed to delivering organized, accurate, and responsive support through efficient systems and professional communication.Position Summary: The Customer Service Representative is responsible for assisting with client requests, organizing service arrangements, and supporting the overall coordination process. This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment.Primary Responsibilities:<ul><li>Serve as a point of contact for client inquiries via email, phone, and online platforms</li><li>Identify client needs and present appropriate service options</li><li>Coordinate scheduling and organize detailed service plans</li><li>Submit and manage reservations with external providers</li><li>Ensure timely follow-up and clear communication throughout all stages</li><li>Maintain accurate records within internal systems</li><li>Support process improvements and team collaboration initiatives</li></ul>Qualifications:<ul><li>Experience in customer service, coordination, or administrative roles preferred</li><li>Strong organizational and communication skills</li><li>Ability to work independently and manage priorities effectively</li><li>Comfortable using digital tools and web-based systems</li><li>Detail-oriented with a focus on accuracy</li></ul>Work Structure amp; Compensation:<ul><li>Flexible remote work environment</li><li>Performance-based compensation based on completed client arrangements</li><li>Access to training and ongoing support</li></ul>Additional Information: This role is ideal for individuals who are dependable, process-driven, and comfortable working in a structured remote setting. Selected candidates will complete onboarding and training designed to support a successful transition into the role.

Next Stop Travel

Remote Customer Service Representative

Communication Skills

Customer Relations

Customer Support/Service

Detail Oriented

Multitasking

Needs Assessment

Onboarding

Organizational Development/Management

Organizational Skills

Process Improvement

Process Management

Record Keeping

Time Management

Work From Home

NinjaGig

ADAPTED_NOW

Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster.

YEAR

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: Our Enterprise Suite Professional Services Team is looking for a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation. The ideal candidate will possess deep technical skill and relevant project experience in at least one of the following focus areas: + Infrastructure modernization projects + Application modernization projects + Process modernization projects The candidate will also be able to deploy fit for purpose workload in a Hybrid Cloud infrastructure, evolve from monolithic application to Cloud-Native API Microservices, and embrace an enterprise-wide DevOps discipline to deliver application faster. Essential Duties and Responsibilities : Provide services to customers + Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks. + Contributes to design for specific deliverables and assists in the deployment Rocket products. + Contribute to implement new solutions under the direction of Delivery Architects. + Uses and contributes to technical forums within the Rocket Enterprise Suite environment. + Applies own subject matter knowledge to solve a variety of common technical issues. + Exercises independent judgment within defined practices and procedures to determine appropriate action. + Communicates project status and risks to project technical lead and PM. + Use technical experience to give customer sound technical advice. + Determine if change is a product defect or enhancement before communicating to customer. + Participates as part of a team and maintains good relationships with team members and customers. Expected Qualifications and Soft Skills + 5-7 years of relevant technical experience + Excellent communication / customer service skills / confident telephone manner + Proactive and able to work under pressure + Experience in complex IT project implementations, customizations and or maintenance + Must have an analytical mind set to analyze test result and facilitate defect resolution + Organized and methodical, dealing with numerous tasks. + Fluent in written and verbal English. Technical Experience Qualifications Must have Rocket Enterprise Server and Enterprise Developer experience. Additionally, technical skills to include two or more of the following: + IBM Enterprise COBOL or PLI programming experience + System level experience of IBM CICS; IMS and JCL + Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL + Windows operating system + Linux/UNIX operating system + Knowledge of major Cloud Provider infrastructure and technologies, such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes Desired Project Experience A practical experience of mainframe application modernization project is highly desirable. For example: + Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming. + Experience with COBOL modernization and porting application code across platforms. + Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc. + Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration + Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle + Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools Other Preferred Skills + Bachelor's degree in Computer Science or related field + Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express + Rocket Enterprise Analyzer + Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; etc. + Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe); etc. + Proficient in another EU language #LI-JC1 #LI-Remote Annual salary range for this position is between $105,000.00 - $141,750.00 gross before taxes. . What Rocket Software can offer you in USA: Unlimited Vacation Time as well as paid holidays and sick time Health and Wellness coverage options for Rocketeers and dependents Life and disability coverage Fidelity 401(k) and Roth Retirement Savings with matching contributions Monthly student debt benefit program Tuition Reimbursement and Certificate Reimbursement Program opportunities Leadership and skills training opportunities EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. As part of our commitment to a safe and trustworthy workplace, we include background and reference checks in our hiring process. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.

Rocket Software

Senior Customer Solutions Engineer

Adabas

Agile Programming Methodologies

Amazon Web Services (AWS)

Analysis Skills

Application Programming Interface (API)

Automation

Background Investigation

Business Architecture

Business Processes

Cloud Applications

Cloud Architecture

Cloud Computing

Cobol Programming Language

Computer Science

Continuous Deployment/Delivery

Continuous Integration

Customer Experience

Data Management

Data Migration

Data Processing

DevOps

Docker

English Language

GCP (Good Clinical Practices)

GitHub

Hybrid Cloud

IBM CICS (Customer Information Control System)

IBM DB2 UDB (Database 2 Universal Database)

IBM IMS Database

IBM Product Family

IBM Rexx Programming Language

IDMS (Integrated Database Management System)

IP Multimedia System (IMS)

Information Architecture

JCL (Job Control Language)

Jenkins

Leadership

Linux Operating System

Mainframe Computer

Microservices

Microsoft SQL Server

Microsoft Windows Azure

Microsoft Windows Operating System

Middleware

Mobile Technology

Oracle Database

PostgreSQL

Problem Solving Skills

Procedure Development

Product Lifecycle

Professional Services

Reference Verification

Relational Databases (RDBMS)

Safety/Work Safety

Server Programming/Applications

System Integration (SI)

Technical Consulting

Technical Delivery

Technical Leadership

Technical Support

Telephone Skills

Test Automation

Test Data

Test Driven Development (TDD)

Unix Operating Systems

Rocket Software, Inc.

Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Customer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.

Looking to start your career in Technology? We have opportunities right here in mid-Michigan!Vertafore is looking for talented people to join our team in Michigan. Our dynamic environment provides professional development, fast upward mobility, and exposure to the latest and greatest in technology. Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.We are headquartered in Denver, Colorado, with offices across the U.S., including East Lansing, Michigan –we are minutes from Michigan State University, Lansing Community College, and Cooley Law School!JOB DESCRIPTIONCustomer Support Specialists serve as the face of Vertafore and focus on the customer experience by identifying and resolving technical and non-technical product issues and questions.Core Requirements and Responsibilities:· Provides the highest level of customer support to our Industry customers.· Uses job aids to resolve issues and answers non-technical and technical questions regarding our software products and services.· Documents customer cases using customer relationship management system.· Processes daily tasks with a high level of accuracy and productivity to meet performance metrics.· Supports Agency, Carrier, Provider as well as Individuals and is enabled in all phone queues.We promote from within so we want every new employee to have the following fundamental skills:· Effective communicator (written and verbally)· Organized and can complete tasks with a high level of accuracy and productivity to meet performance metrics and deadlines· Tech-savvy and basic knowledge of MS Office· Can pick up new skills quickly· Demonstrates regular and reliable attendanceNo experience is required. We’ll provide you with an effective onboarding program and when you are ready, we’ll offer ongoing development opportunities to prepare you to become our next generation of critical talent for other positions across our business. We also offer tuition reimbursement! Additional Requirements and Details: • Travel not anticipated. • Ability to work remote with a stable internet connection on an as needed basis • Located and working from an office location (when required) • Occasional lifting and/or moving up to 10 pounds. • Frequent repetitive hand and arm movements required to operate a computer.•$17.50 per hour • WFH Flexible • #LI-HybridVertafore is a Flexible First working environment which allows team members to work from home as often as you’d like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.

Vertafore

Customer Support Specialist I

Candidate Sourcing

Cost Control

Customer Relationship Management (CRM) Systems

Insurance

Legal

Microsoft Office

Performance Metrics

Team Player

Vertafore jobs

FULL_TIME

Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows.

HOUR

DescriptionJob Description:Title: Account Associate - Shared Services Fully RemotePlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations   About the Role: Assist the account team in completing day-to-day administrative tasks, recurring customer service tasks, and meeting performance requirements regarding production and quality. Ensure no liability associated with errors or omissions occurs. Responsibilities include resolving basic and routine administrative and customer service issues.   Key Responsibilities: <ul><li>Team Support: Assist in directing day-to-day activities of Team Support/Receptionist and Account Assistant. </li></ul><ul><li>Office Support: Assist with general office tasks and administration. </li></ul><ul><li>Policy Processing: Handle endorsements, audits, cancellations, reinstatements, policy releases, check requests, invoices, finance agreements, summaries, loss runs, MVRs, ID cards, certificates, and binders. </li></ul><ul><li>Task Management: Identify and reconcile billing inaccuracies, review policy forms, prepare submissions, online rating, proposals, AOR letters, and support new/renewal business workflows. </li></ul><ul><li>Data Management: Maintain accurate and up-to-date data in agency systems. </li></ul><ul><li>Activity Monitoring: Ensure timely completion of tasks and activities. </li></ul><ul><li>Communication: Keep the account team informed of workload status and any issues. </li></ul><ul><li>Service Excellence: Provide proactive and responsive service. </li></ul><ul><li>Performance Monitoring: Ensure productivity and quality standards are met. </li></ul><ul><li>Promote Culture: Participate in team building and promote a positive work environment. </li></ul><ul><li>Continuous Improvement: Seek and adopt best practices. </li></ul><ul><li>Compliance: Stay updated on company policies and procedures. </li></ul><ul><li>Professional Development: Enhance technical skills and industry knowledge. </li></ul><ul><li>Relationship Building: Foster positive relationships with colleagues and leadership. </li></ul><ul><li>Champion IOA Values: Demonstrate integrity and leadership. </li></ul>  Ideal Candidate Qualifications: <ul><li>3+ years of industry experience</li></ul><ul><li>Thorough knowledge of insurance brokerage and client needs </li></ul><ul><li>Required active licensing </li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills </li></ul><ul><li>Exceptional customer service, communications. multitasking, and organizational skills </li></ul><ul><li>Proficiency in MS Office (Outlook, Word, Excel) </li></ul><ul><li>High School Diploma (or equivalent) </li></ul>  What We Offer: <ul><li>Competitive salaries and bonus potential </li></ul><ul><li>Company-paid health insurance </li></ul><ul><li>Paid holidays, vacations, and sick time </li></ul><ul><li>401K with employer match </li></ul><ul><li>Employee stock plan participation </li></ul><ul><li>Professional growth and career progression opportunities </li></ul><ul><li>Respectful culture and work/family life balance </li></ul><ul><li>Community service commitment </li></ul><ul><li>Supportive teammates and a rewarding work environment </li></ul>  What to Expect (Application Process): <ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) </li></ul>Salary RangeThe expected pay range for this position is $20.67 to $24.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Hybrid Customer Service Jobs in Lansing, MI

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Hybrid Customer Service Jobs in Lansing, MI

Remote Customer Service Representative Next Stop Travel

Senior Customer Solutions Engineer Rocket Software

Customer Support Specialist I Vertafore

Account Associate - Shared Services Insurance Office of America

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