Resolve issues that may arise with card members with a sense of urgency with proper supervision Commitment to high-quality customer service by ensuring response to calls and emails are resolved in a timely and professional manner Deliver the brand promise every day Required Experience, Skills & Competencies: Minimum 1-2 years of strong customer service experience; having interacted with customers to provide resolutions and fulfill customer requests A true passion for travel; personal travel experience required Knowledge of international and domestic geographical locations, proper spelling of locations, points of interest, etc. Specific Responsibilities May Include: Provide extraordinary customer service to our Premium card members Own the planning, research, and execution of customized travel experiences Build professional relationships and rapport with our Premium card members in order to deliver personalized customer experiences Receive and send emails and phone calls to service providers (airlines, hotels, car rental companies) Follow-up communications with card members (email, outbound call) to complete reservations, notify of schedule changes, etc.