Required Education, Experience, and Licenses:a) A Bachelor’s degree with two years of relevant experience, ORb) A License as a Registered Nurse with two years or relevant experience, which can include any employment experience andis not limited to case management/service coordination duties, ORc) A Master’s degree with one year of relevant experienced) MSC Service Coordinators prior to July 1, 2018 are “grandfathered” to facilitate continuity of careRequirements-Comprehensive Care Management Complete a Comprehensive Assessment for each individual that identifies medical, mental health, chemical dependency, developmental disability, and social service need Develop a Life Plan with the individual; include family, collaterals, and service providers in fulfillment of the Life Plan; parties should agree with the goals, interventions, and timeframes Caseload size up to a weight of 20, generally 35-40 members, but may vary Conduct face-to-face visits as required (Monthly, Quarterly, or Bi-Annually dependent on regulatory requirement and individual needs of each individual) #2. Individual and Family Support Communicate and share information with individuals and their family/representative, ensure that the Life Plan reflects the individual’s and their family/representative’s preferences Utilize peer supports, support groups to increase family/representative’s awareness Provide monthly contact and engagement with all members/families Follow up to strive for complete member satisfaction with TCC and external services #5.