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You’ll resolve complex endpoint, server, and network problems, perform in-depth diagnostics, resolve Security alerts and implement solutions requiring deeper technical expertise. itSynergy is the market leader in providing technology consulting services to small and medium businesses, t named a finalist for the annual Best Places to Work Contest.

YEAR

About UsitSynergy is the market leader in providing technology consulting services to small and medium businesses, t named a finalist for the annual Best Places to Work Contest. Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you. About YouYou’re the go-to person for solving complex technical problems and thrive on variety, growth, and mentoring others. You follow documented processes, communicate clearly, and deliver consistent, positive outcomes for users and teammates. If you’re ready to tackle advanced challenges and help elevate our team, this is the role for you Role SummaryAs an L2 Helpdesk Engineer, you are the escalation point for advanced technical issues and support requests. You’ll resolve complex endpoint, server, and network problems, perform in-depth diagnostics, resolve Security alerts and implement solutions requiring deeper technical expertise. You’ll assist with onboarding/offboarding tasks involving custom configurations, mentor L1 engineers, and collaborate with L3 engineers on critical incidents. Schedule & Work Location<ul><li>Depending on your location this can be a fully remote job</li><li>Occasional work outside of standard hours as needed.</li><li>Participation in a rotating on-call schedule.</li></ul> Job Duties<ul><li>Escalated Support: Handle advanced troubleshooting for endpoint, server, and network issues escalated from L1 engineers </li><li>Documentation: Create and update documentation within itSynergy standards; maintain detailed records in ITGlue.</li><li>Remote Support: Provide remote hardware/software troubleshooting for servers, desktops, virtual devices, and network devices.</li><li>Patch & Security: Perform server and workstation patch remediation; virus/malware cleanup; basic security incident response.</li><li>Network & Virtualization: Install, support, and troubleshoot switches, wireless access points, routers, firewalls, and basic virtualization platforms (Hyper-V, VMWare).</li><li>User Administration: Advanced account and access administration (Active Directory, Microsoft 365, MFA, permissions).</li><li>Backup & Recovery: Implement, manage, and troubleshoot backups.</li><li>Application Support: Support industry-specific and common business applications (e.g., QuickBooks, Sage 50).</li><li>Mentorship: Provide advice, training, and guidance to L1 engineers and end users.</li><li>Vendor Coordination: Work with third-party technology vendors on behalf of itSynergy’s clients.</li></ul> Education<ul><li>High School Diploma (or equivalent)</li><li>IT coursework/certifications a plus (CompTIA A+, Network+, Microsoft MD-102, AZ-900 encouraged—company-funded upon completion).</li></ul> Qualification<ul><li>Three or more years of related experience, ideally with a Managed Service Provider.</li><li>Valid driver’s license and reliable transportation (for identity verification and equipment shipping, if needed).</li><li> Able to lift up to 50 lbs.</li></ul> Skill<ul><li>Advanced troubleshooting and critical thinking skills.</li><li>Familiarity with VDI such as AWS a huge plus.</li><li>Process-driven; strong attention to detail; documents everything.</li><li>Team-oriented; comfortable independently executing complex tasks.</li><li>Ability to research and escalate appropriately.</li><li>Familiarity with VDI such as AWS a HUGE plus.</li></ul> Compensation$60000-$75000 Per Year Position TypeFull-Time Benefits<ul><li>Health Insurance - employer pays 80%.</li><li>Dental & Vision - employer pays 100%</li><li>Short-term & long-Term Disability- employer pays 100%</li><li>$50K Life Insurance - Employer pays 100%</li><li>401k - employer matches p to 5%</li><li>2 weeks vacation (additional week every 5 years); paid sick days, paid personal days</li><li>Continuing Education - Employer pays 100% of approved certifications</li></ul> GrowthWe invest in your professional development, approved certifications are fully covered and recognized with compensation increases.

itSynergy

Level 2 Help Desk Engineer

Amazon Web Services (AWS)

Antivirus

Business Solutions

Communication Skills

CompTIA A+

CompTIA Network+

Computer Security

Consulting

Data Recovery

Desktop Virtualization

Detail Oriented

Documentation

Documentation Standards

Driver's License

Firewalls

Hardware Virtualization

Help Desk

High School Diploma

Identify Issues

Incident Response

Intuit Quickbooks

Life Insurance

Lift/Move 50 Pounds

Malware

Mentoring

Microsoft Access Database

Microsoft Active Directory

Microsoft Hyper-V

Microsoft Product Family

Network Routers

On Call

Onboarding

Problem Solving Skills

Research Skills

Sage 50

Security Patches

Small Business

Software Administration

Software Patches

Technical Support

User Account Administration

VMWare

Virtualization

Wireless Communications

Work From Home

SmoothHiring Ket Software Wrap

You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). This hybrid-remote position reports to our 1355 W University Dr, Mesa, Az 85201 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.

HOUR

Job Description:This hybrid-remote position reports to our 1355 W University Dr, Mesa, Az 85201 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. Don’t miss this opportunity to jumpstart your career! Come interview with us in-person at our upcoming open recruiting sessions in the Mesa, Az area on Thursday, August 14th, 2025. Come ready to meet the AT&T Management Team and learn all about a career with #LifeAtATT! Join us at our AT&T Call Center:1355 W UNIVERSITY DRMESA, AZ 85201 Date: Thursday, August 14th, 2025Time: 10:00 AM - 3:00 PMSave time and apply and complete testing ahead of time.This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.Pay Transparency: Our Customer Service Representatives- Sales (Hybrid) earn $24.03 an hour + uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.How you’ll make an impact:As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.What Your Day-to-Day Will Look Like:<ul><li>Handle customer interactions (calls, chats, emails) in a fast-paced environment.</li><li>Accurately resolve issues related to service, billing, payments, and collections.</li><li>Explain bills and product features clearly.</li><li>Troubleshoot basic problems and seek higher support if needed.</li><li>Build customer confidence and loyalty by resolving issues.</li><li>Support various customer inquiries, including technical issues.</li><li>Work a flexible 40 hour per week schedule, which may include nights, weekends.</li><li>Paid training.</li></ul>What we are looking for:<ul><li>Unwavering Customer Focus</li><li>Strong Work Ethic</li><li>Adaptability</li><li>Problem-Solving Skills</li><li>Attention to Details</li></ul>Joining our team comes with amazing perks and benefits:<ul><li>Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone</li><li>Tuition reimbursement program</li><li>Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.</li><li>Paid Parental Leave</li><li>Medical/Dental/Vision coverage</li><li>401(k) plan</li><li>Additional sick leave beyond what state and local law require may be available but is unprotected</li><li>Adoption Reimbursement</li><li>Disability Benefits (short term and long term)</li><li>Life and Accidental Death Insurance</li><li>Supplemental benefit programs: critical illness/accident hospital indemnity/group legal</li><li>Employee Assistance Programs (EAP)</li><li>Extensive employee wellness programs</li></ul>WFH Requirements<ul><li>You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)</li><li>Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).</li><li>You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.</li></ul>If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!Your future is calling. Apply today!Weekly Hours:40Time Type:RegularLocation:Mesa, ArizonaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

AT&T is bringing it all together - helping people mobilize their worlds - with advanced mobile services, next-generation TV and high-speed Internet services, and smart solutions for businesses. For more than a century, we have consistently provided innovative, reliable, high-quality products and services. Our mission is to connect people with their world, everywhere they live and work, and do it better than anyone else. We're creating new solutions for consumers and businesses to help them mobilize their communications and entertainment. AT&T has more than 120 million wireless customers who have the nation's strongest LTE signal* and the nation's most reliable 4G LTE network** at their fingertips. Our voice and data network covers more than 99 percent of all Americans, so our customers can stay connected from virtually anywhere - whether they're driving home from work, or driving across the country. Even if our customers decide to travel abroad, we have them covered. AT&T has the best worldwide coverage of any U.S. carrier, with voice services in more than 225 countries and territories, data roaming in more than 210 countries and territories, and 3G in more than 170 countries and territories. We also plan to expand into Latin America with our acquisition of Iusacell - Mexico's leading wireless company.

AT & T

Call Center Sales Representative - Hybrid

AT&T

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Level 2 Help Desk EngineeritSynergy

Call Center Sales Representative - HybridAT & T

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