A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to research, assess, identify and enact systemic, account and inventory corrections. Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction.