IT Operations Manager The Midtown GroupIT Operations ManagerWashington, DC$90,000–$115,000 / yearFull timeYou'll partner closely with leadership, vendors, and internal stakeholders to deliver exceptional user experiences, modernize processes, and ensure operational excellence across a hybrid workforce. Lead large-scale device deployment initiatives and workforce onboarding efforts in partnership with managed service providers and internal teams.
NewData Center Operations & Security Lead (TS/SCI w/ Poly) JobotData Center Operations & Security Lead (TS/SCI w/ Poly)Washington, DC$190,000–$235,000 / yearA mission-focused engineering organization supporting classified U.S. Government programs is seeking an experienced Data Center Operations & Security Lead to oversee secure infrastructure environments within a high-availability facility. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
Incident & Problem (I&P) Manager w/Secret Clearance TekSynapIncident & Problem (I&P) Manager w/Secret ClearanceWashington, Washington, DC$140,000–$180,000 / yearFull timeExperience managing incident , request fulfillment, and problem services while delivering process improvements in managed services requirements of similar size , scope, and complexity. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
Incident & Problem (I&P) Manager w/Secret Clearance TekSynap CorpIncident & Problem (I&P) Manager w/Secret ClearanceDCExperience managing incident, request fulfillment, and problem services while delivering process improvements in managed services requirements of similar size, scope, and complexity. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
Incident Detection/Response Manager (SOC Manager) SkyePoint DecisionsIncident Detection/Response Manager (SOC Manager)Washington, DCRemote$100,000–$120,000 / yearSkyePoint Decisions is a leading Cybersecurity Architecture and Engineering, Critical Infrastructure and Operations, and Applications Development and Maintenance IT service provider headquartered in Dulles, Virginia with operations across the U.S. We provide innovative enterprise-wide solutions as well as targeted services addressing the complex challenges faced by our federal government clients. SkyePoint Decisions is seeking a Incident Detection/Response Manager (SOC Manager) to join our team supporting the Department of Education's (DoED) Federal Student Aid (FSA) Cybersecurity and Privacy Support Services (CPSS) in Washington, DC.
NewIncident Response Program Manager - Amtrak FuntoRecruitIncident Response Program Manager - AmtrakWashington - Deadline: July 10, 2026, District of Columbia$65–$139 / hourAt FuntoNetwork, we connect experienced consultants with Upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support. Amtrak is seeking a provider for cybersecurity incident response and digital forensics retainer services covering information technology and operational technology environments.
NewManager, Regulatory Counsel, Incidents Google LLCManager, Regulatory Counsel, IncidentsWashington D.C., DCYou will lead a high-performing team of tech-forward Program Manager (PgMs) and advise on how we leverage AI to scale our matter management and execution safely, ensuring that our shift toward automated, human-in-the-loop regulatory workflows is legally sound and defensible. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mountain View, CA, USA; New York, NY, USA; San Francisco, CA, USA; Washington D.C., DC, USA.
Incident Response Manager, Enforcement Anthropic PBCIncident Response Manager, EnforcementDC$310,000–$375,000 / yearThis research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. You'll run our on-call program, drive the automation that lets a small team cover a growing surface area, and manage the sensitive cross-functional escalations that cut across Policy, Legal, Safeguards, Product, and Comms.
Cyber Incident Response Business Development Senior Manager Booz Allen Hamilton IncCyber Incident Response Business Development Senior ManagerDC$142,900–$266,000 / yearContribute to the development of innovative principles and ideas, work on complex problems across matrixed teams, provide creative solutions, and act as a leader on large projects or programs to enable Booz Allen to meet its long-term goals and objectives. The Opportunity: Join a team to contribute to Booz Allen's growth efforts for its Incident Response business, applying business development, strategic sales expertise and knowledge of Incident Response, including the insurance, legal, brokerage, partners, retainers and vendor ecosystems.
Senior Product Owner GDH ConsultingSenior Product OwnerWashington, DCFull timeOversee ITSM operations, including incident management, change requests, service requests, and workflow management, ensuring ticket throughput, adherence to SLAs, and maintaining platform stability. * Lead the execution of SDLC Next platform delivery, translating stakeholder needs into prioritized backlog items, user stories, and release capabilities across the entire lifecycle, including requirements gathering, development, testing, deployment, and sustainment.
Cyber Incident Response Analyst- Junior Cayuse HoldingsCyber Incident Response Analyst- JuniorWashington, Washington, DC$83,500–$87,500 / yearOverview: The Cyber Incident Response Analyst role is pivotal in reinforcing the client’s cybersecurity framework by serving as the primary entry point for all external communications regarding cybersecurity incidents and related information requests. ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs.
Tier 3 Digital Forensics and Incident Response Analyst Tyto Athene, LLCTier 3 Digital Forensics and Incident Response AnalystWashington, Washington, DC$155,000–$165,000 / yearFull timeOur expertise spans four core technology domains—Network Modernization, Hybrid Cloud, Cybersecurity, and Enterprise IT—empowering our clients with cutting-edge solutions tailored to their evolving needs. One of the following certifications: CISSP - Certified Information Systems Security Professional, GCFA - GIAC Certified Forensic Analyst, GCFE - GIAC Certified Forensic Examiner, GREM - GIAC Reverse Engineering Malware.
NewDFIR Incident Response Consultant - Amtrak FuntoRecruitDFIR Incident Response Consultant - AmtrakWashington - Deadline: July 10, 2026, District of Columbia$65–$139 / hourAt FuntoNetwork, we connect experienced consultants with Upcoming project opportunities through a mobile-first platform built for discovery, review, application submission, payment tracking, and consultant support. Amtrak is seeking a provider for cybersecurity incident response and digital forensics retainer services covering information technology and operational technology environments.
Principal Incident Response Consultant, Google Public Sector Google LLCPrincipal Incident Response Consultant, Google Public SectorDCThe Incident Response team within Google Public Sector drives cybersecurity resilience across the public sector, delivering proactive defensive transformations and rapidly deploying incident response to contain breaches, leveraging tangible Mandiant brand recognition value that continuously enriches GPS products and strengthens GPS's credibility as the premier public sector experts for front line against sophisticated nation-state threats. We focus on helping United States public sector institutions accelerate their digital transformations, and we continue to make significant investments and grow our team to meet the complex needs of local, state and federal government and educational institutions.
Lead Incident Responder Evolver FederalLead Incident ResponderWashington, DCFull timeResponsibilities include coordinating with SOC teams, ISSOs, and AOs, integrating threat intelligence and forensic analysis into response processes, and driving continuous improvement to strengthen organizational resilience against evolving cyber threats. The Lead Incident Responder will maintain compliance with federal cybersecurity frameworks (NIST 800-series, RMF, TIC 3.0), lead investigations into complex threats, and deliver compliance reporting to federal stakeholders.
Lead Incident Responder Evolver IncLead Incident ResponderDCResponsibilities include coordinating with SOC teams, ISSOs, and AOs, integrating threat intelligence and forensic analysis into response processes, and driving continuous improvement to strengthen organizational resilience against evolving cyber threats. The Lead Incident Responder will maintain compliance with federal cybersecurity frameworks (NIST 800-series, RMF, TIC 3.0), lead investigations into complex threats, and deliver compliance reporting to federal stakeholders.
NewService Desk Manager The Heritage FoundationService Desk ManagerWashingtonThis range is a good-faith estimate, and the final salary offered to a selected candidate depends on a variety of factors including, but not limited to, the candidate’s experience, education, and other qualifications; internal and external market pay for comparable jobs; and level of hire based on aforementioned qualifications. Experience: 4+ of technical experience with a proven track record in a lead or supervisory capacity; experience supporting systems and devices in various environments; experience in Asset Management and Incident Management is preferred.
Service Desk Manager PeratonService Desk ManagerWashington, D.C.$112,000–$179,000 / yearFull timeThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
Service Desk Manager Peraton IncService Desk ManagerDC$112,000–$179,000 / yearThis role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer service to a large and geographically dispersed user community. This position requires collaboration with government stakeholders, technical teams, and program leadership to ensure service delivery objectives, operational metrics, and customer expectations are consistently achieved.
Onsite - Service Desk Manager Dhaka Technologies Limited CompanyOnsite - Service Desk ManagerWashington, DCDhaka Technologies Limited is seeking an experienced Service Desk Manager to lead a customer-focused Technical Service Desk supporting a large enterprise IT managed services environment. The Service Desk Manager will oversee the full lifecycle of IT incidents, service requests, and problems, ensuring timely resolution, SLA compliance, strong customer communication, and continuous service improvement.
Service Desk Manager Digital Management LLCService Desk ManagerDCThis role oversees day-to-day service desk operations, manages a cloud-based ITSM platform, ensures SLA achievement and reporting, and coordinates across Tier 1, Tier 2, Tier 3, and vendor teams to drive consistent, high-quality service delivery. DMI, LLC is seeking a Service Desk Manager to lead for the technical service desk, accountable for the end-to-end lifecycle of all IT incidents and problems across a multi-site environment supporting 700+ network users across seven locations.
NewMulti-Site IT Service Desk Manager (SLA-Driven) Digital ManagementMulti-Site IT Service Desk Manager (SLA-Driven)Washington, DCDigital Management LLC in Washington, DC is looking for a Service Desk Manager to lead technical service desk operations across multiple sites. Responsibilities include managing incident lifecycles, ensuring SLA compliance, and directing service desk staff.
IT Service Center (ITSC) Manager w/Secret Clearance TekSynapIT Service Center (ITSC) Manager w/Secret ClearanceWashington, Washington, DC$150,000–$200,000 / yearFull timeExperience managing a high-volume service desk/contact center with more than 50 resources during peak periods, fielding customer inquiries, creating tickets, and providing first call resolution for services requirements of similar size , scope, and complexity. This role leads high-volume contact handling, ticket creation, first call resolution, customer communications, service desk staffing, and process improvements that connect the service desk with incident and request fulfillment management.
Service Desk Manager - ITIL 4 Certified Softthink SolutionsService Desk Manager - ITIL 4 CertifiedWashington, District of ColumbiaIn an industry that’s constantly reinventing itself, STSI challenges its team members and consultants with engagements that involve specialized services and advanced IT solutions – applying agile development principles, methodical planning, creative thinking, and continuous learning. We are seeking a Service Desk Manager to lead the Technical Service Desk operations and oversee the full lifecycle of IT incidents and problems.
Desk-Side Support Services (DSS) Manager w/Secret Clearance TekSynapDesk-Side Support Services (DSS) Manager w/Secret ClearanceWashington, Washington, DC$130,000–$190,000 / yearFull timeThe DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
Service Delivery & Support Manager w/Secret Clearance TekSynapService Delivery & Support Manager w/Secret ClearanceWashington, Washington, DC$150,000–$220,000 / yearFull timeThe Service Delivery & Support Manager is responsible for end-user service delivery functions and underlying processes, including event, problem, incident management, request fulfillment, ITSC operations, and desk-side support. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
SOC Manager Valiant Solutions, LLCSOC ManagerWashington, Washington, DCFull timeTo ensure that employee performance does not suffer in a remote work environment, all employees who telecommute are expected to have a quiet and distraction-free workspace with adequate internet, dedicate their full attention and availability to their job duties during working hours, and maintain a schedule during core business hours that align with those of their coworkers and Valiant's clients. The SOC Manager coordinates containment, eradication, and recovery actions across SOC, engineering, and partner SOC teams, manages the SIEM notable events dashboard, and maintains the partner and Cloud Service Provider call tree that drives stakeholder notification during an incident.
Help Desk Manager Client Solution Architects LLCHelp Desk ManagerDCInterface directly with NMCI, Navy Enterprise Service Desk (NESD), DISA Joint Service Provider (JSP), and vendor support entities to escalate issues and resolve complex technical problems. Working from operations centers and shipyards to training sites and program offices, CSA deploys experienced teams, innovative tools and proven processes to advance federal missions.
IT Support Team Manager Leidos Holdings IncIT Support Team ManagerDC$82,550–$149,225 / yearProvide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.
Helpdesk Manager Doyon Properties IncHelpdesk ManagerDCHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
IT Service Delivery Manager Berkeley Research GroupIT Service Delivery ManagerWashington DC, District of ColumbiaPartner closely with Service Desk, Infrastructure, Cybersecurity, Enterprise Applications, Asset Management, and the IT Project Management Office (PMO) teams to provide seamless end-to-end support services. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.
IT Support Team Manager LeidosIT Support Team ManagerWashington DC, District of ColumbiaProvide strategic oversight and operational leadership for Service Desk, Deskside Support, and AV/VTC support teams, ensuring consistent delivery of enterprise IT support services across all customer engagement channels. This role is responsible for delivering consistent, high-quality support outcomes by aligning service desk execution with SEC OIT performance requirements, including SLA and KLI tracking, reporting, and continuous improvement.
Regional Operations Manager - Mid-Atlantic Guardian Service Industries IncRegional Operations Manager - Mid-AtlanticDC$63,000–$68,000 / yearPosition Overview: We are seeking candidates to join a passionate and dedicated team to add tremendous value as a dynamic Regional Operations Manager to oversee a portfolio of luxury concierge sites located in Washington, DC, Maryland, and Virginia. A minimum of 2 years' experience in hospitality, luxury residential services, hotel front desk management, security operations management, or property management is preferred.
Product Manager Ampcus IncorporatedProduct ManagerWashington, DC$80–$90 / hourThis role will partner with teams across Client Board to deliver streamlined, user-centric solutions for how employees request services, resolve incidents and fulfill mission-critical operational needs. Lead discovery efforts including user research, journey mapping, and workflow design to ensure solutions are usable and aligned with real-world processes.
Program Manager i360technologies, Inc.Program ManagerWashington, DCCoordinate monthly planned releases and urgent releases, ensuring all changes include required artifacts, version-controlled code, test evidence, deployment instructions, rollback plans, user acceptance approval, and post-release validation. The PM will serve as the primary point of contact for Client stakeholders and will be accountable for day-to-day contract execution, staffing, delivery quality, risk management, reporting, release coordination, stakeholder communications, and continuous improvement.
Deskside Support Manager Leidos Holdings IncDeskside Support ManagerWashington, DC$100,000–$110,000 / yearIn addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Tier 1 Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs).
NewNetwork Operations and Security Center (NOSC) Manager GD Information TechnologyNetwork Operations and Security Center (NOSC) ManagerWashingtonTo ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. The NOSC Manager will be coordinating a team of both government and contractor personnel who support the infrastructure (servers, routers, switches) and cybersecurity framework (firewalls, IPS, security tools) of the component’s network.
Helpdesk Manager designDATAHelpdesk ManagerWashington DC, Washington, DCFull timeHowever, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor’s legal duty to furnish information. PREFERENCE STATEMENT: design Data, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.
Service Delivery Manager North StoneService Delivery ManagerWashington, District of ColumbiaThe Service Delivery Manager reports to the Director of Operations / Senior Program Manager and supports execution of established service delivery processes, performance tracking, and continuous improvement efforts. This role is responsible for maintaining service levels, coordinating a small team of technical support staff, and ensuring consistent delivery of IT support services within an IT Service Management (ITSM) environment.
Senior IT Operations Manager Peraton IncSenior IT Operations ManagerDC$146,000–$234,000 / yearOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
IT Service Center (ITSC) Manager w/Secret Clearance TekSynap CorpIT Service Center (ITSC) Manager w/Secret ClearanceDCExperience managing a high-volume service desk/contact center with more than 50 resources during peak periods, fielding customer inquiries, creating tickets, and providing first call resolution for services requirements of similar size, scope, and complexity. This role leads high-volume contact handling, ticket creation, first call resolution, customer communications, service desk staffing, and process improvements that connect the service desk with incident and request fulfillment management.
Senior IT Operations Manager PeratonSenior IT Operations ManagerWashington, D.C.$146,000–$234,000 / yearFull timeOversee daily operations and lifecycle management of enterprise data centers, servers, networks, firewalls, storage platforms, load balancers, cloud infrastructure, hyperconverged infrastructure (HCI), virtual desktop infrastructure (VDI), and desktop computing environments. The ideal candidate will possess extensive experience managing complex enterprise IT operations, leading multidisciplinary technical teams, overseeing secure infrastructure environments, and driving operational excellence across highly secure federal programs.
Deskside Support Manager LeidosDeskside Support ManagerWashington DC, District of ColumbiaIn addition to direct supervision of the desk side staff, the individual selected for this position will be responsible for interfacing with the Tier 1 Service Desk management staff located off site to ensure seamless handoffs between the Service Desk agents and the onsite staff. Additionally, this person is expected to manage escalation and hand-off to system operations, system engineering, and management teams while ensuring successful delivery and closure under established Service Level Agreements (SLAs).
Senior Director Technology Program Manager Peraton IncSenior Director Technology Program ManagerDC$229,000–$366,000 / yearExperience leading organizations covering Infrastructure operations and engineering including End point engineering & image build and patching, Network, Security, Storage and backup services, email, Communication and user collaboration tools, Video teleconference, File and print servers, Remote access, Server hosting, Monitoring. Peraton is seeking a Technology Program Management Senior Director who is a seasoned leader responsible for overseeing day-to-day progress of a multifaceted program through constant interaction with the Government customer, technical and business managers and immediate staff, subcontractor partners, and program support personnel.
Desk Side Support Services (DSS) Manager w/Secret Clearance TekSynap CorpDesk Side Support Services (DSS) Manager w/Secret ClearanceDC$130,000–$190,000 / yearThe DSS Manager is responsible for desk-side service delivery in response to incidents and service fulfillment requests, as well as other desk-side support outlined in the RFQ for both the National Capital Region and CONUS locations. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
Senior Director - Technology Program Manager PeratonSenior Director - Technology Program ManagerWashington, D.C.$229,000–$366,000 / yearFull timeExperience leading organizations covering Infrastructure operations and engineering including End point engineering & image build and patching, Network, Security, Storage and backup services, email, Communication and user collaboration tools, Video teleconference, File and print servers, Remote access, Server hosting, Monitoring. Responsibilities: Peraton is seeking a Technology Program Management Senior Director who is a seasoned leader responsible for overseeing day-to-day progress of a multifaceted program through constant interaction with the Government customer, technical and business managers and immediate staff, subcontractor partners, and program support personnel.
Enterprise Operations Center (EOC) Manager Peraton IncEnterprise Operations Center (EOC) ManagerDC$176,000–$282,000 / yearPeraton is seeking a Enterprise Operations Center (EOC) Deputy Manager, who is a seasoned leader responsible for overseeing day-to-day progress of a multifaceted program through constant interaction with the Government customer, technical and business managers and immediate staff, subcontractor partners, and program support personnel. Experience leading organizations covering Infrastructure operations and engineering including End point engineering & image build and patching, Network, Security, Storage and backup services, email, Communication and user collaboration tools, Video teleconference, File and print servers, Remote access, Server hosting, Monitoring.
Service Delivery & Support Manager w/Secret Clearance TekSynap CorpService Delivery & Support Manager w/Secret ClearanceDCThe Service Delivery & Support Manager is responsible for end-user service delivery functions and underlying processes, including event, problem, incident management, request fulfillment, ITSC operations, and desk-side support. Must meet applicable DoD 8140 cyberspace workforce qualification requirements for the assigned work role, including an approved baseline certification equivalent to IAM Level I or IAT Level I.
IT Asset and Configuration Management (ITACM) Manager w/Secret Clearance TekSynapIT Asset and Configuration Management (ITACM) Manager w/Secret ClearanceWashington, Washington, DC$140,000–$170,000 / yearFull timeTechnology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. Additional Job Information: TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment.
IT Help Desk Manager Covington & Burling LLPIT Help Desk ManagerDC$122,400–$153,000 / yearITIL v4 Knowledge & Experience 7 years of relevant experience ideally in a large Law Firm setting a comparable professional services organization or a legal information services provider Demonstrated experience leading an IT Support team or function Duties and Responsibilities Oversees the Firms global IT Help Desk Tier 1 & Tier 2 staff to provide timely accurate and courteous technology support Works with lawyers staff clients and other departments to provide responsive and customer -oriented service that meets or exceeds expectations Contributes to the design development and ongoing support of the IT Service Catalog along with defined SLAs owners and fulfillment processes Actively partners with the Director of Service Management and other cross -functional IT leads to define implement measure and continuously enhance ITSM processes for the IT Help Desk e.g. To be granted access pursuant to US Export Control laws candidate must be either a a United States citizen or national b a person lawfully admitte d for permanent residence of the United States i.e. Green Card" holder or c an INS -approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible and if not yet naturalized i s still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws.