Key job responsibilities Within this role, you'll get to: - Provide strategy and execution for user-centered conversational CS products and chatbots - Lead the strategic vision for several products that include generative AI/Large Language Models - Lead voice, tone, and messaging experiments to helps us learn what works best, earn trust, and share data-backed patterns and best practices to multiply this success - Make data-informed decisions based on user feedback, metrics, accessibility practices, and usability findings - Plan, write, and publish self-service conversation design and content design guidelines - Be a key influencer in product strategy, driving mindful discussions with product managers, designers, engineers and stakeholders A day in the life Every day will be different, but you'll work with UX research, design, product, and tech partners on long-term initiatives, short term features, and the occasional quick turnaround project to improve chatbot workflows and user interfaces, all informed by quantitative or qualitative data. We own the voice, tone, and conversational experience of numerous Amazon customer-facing and associate-facing products, from the conversational AI bots that assist customers with their orders, to the app and web interfaces our Amazon associates use to solve customer issues.