In the 13 years since its founding, Great Day Improvements, LLC has grown rapidly toward its vision of becoming one of the largest home improvement companies in the U.S. Headquartered in Twinsburg, Ohio, Great Day Improvements is a $1.5 billion, vertically integrated, direct to consumer provider of premium home improvement products. In addition to ITSM configuration responsibilities, the IT Systems Analyst I serves as a Tier I and Tier II escalation resource for the Service Desk, resolving complex technical issues across Microsoft 365, Azure AD, identity and access management, endpoint systems, and other supported applications.