SKILLS AND ABILITIES REQUIRED: Diagnose, troubleshoot, and resolve incidentsand service requests for Windows workstations and laptops, Microsoft 365services, corporate iPads and mobile devices, Citrix environments, enterpriseapplications, remote access, VPN, and connectivity issues. Our global team of 1,800+professionals, spread across 6 countries, delivers cutting-edge solutions forcustomers across Banking, Financial Services, Insurance, Transportation &Logistics, Energy & Utilities, Healthcare & Life Sciences, Government,Hi-Tech, Telecom & Media, Manufacturing, and more.