Ability to write routine reports and correspondence; Ability to maintain telephone rapport with customers at all levels; Ability to complete assignments in a timely manner; Ability to apply reasoning skills and document them oral, written, and/or diagram form; Ability to solve problems until completion; Ability to work in a MS Windows based operating environment, including proficiency with Microsoft Office (Word, Excel, PowerPoint); Valid driver's license; Current Top-Secret clearance with Compartmental Access and Full-Scope polygraph. While performing the duties of this job the employee is frequently required to sit, talk, or hear, stand, walk, use hands to handle, drive a motor vehicle, or operate objects, tools, or controls; and reach with hands and arms.