The General Manager is accountable for ensuring that supervisors, coordinators, provider pods, and centralized support teams operate against a common set of expectations for patient engagement, clinical follow-through, documentation compliance, billing readiness, productivity, and provider satisfaction, and for building an operation where every layer of that structure is working, ultimately, on behalf of the patient at the center of it. New York State Health Home experience strongly preferred, including work within a Care Management Agency and working knowledge of core services, the Billing Support Questionnaire and rate code structure, MAPP/HHTS, DOH-5055 consent requirements, the CES Tool, diligent search protocol, and Medicaid recertification workflows.