Serve as a warehouse-level point of contact for questions or issues escalated by Account Management • Communicate clearly and professionally with Account Managers regarding order status, inbound receipts, inventory findings, or return outcomes • Support client onboarding activities including inventory setup, storage configuration, and inbound planning • Assist with client-specific SLA requirements and special handling instructions as directed • Escalate any client-impacting issues or risks to operations management promptly. • Receive and process inbound shipments — verify quantities, inspect for damage, and reconcile against purchase orders or ASNs • Check in product accurately into the warehouse management system (ShipHero) • Stage, sort, and putaway inbound inventory to assigned bin locations per client storage requirements • Flag and document any discrepancies, shortages, overages, or damaged goods immediately • Coordinate with Team Leads and Account Management on inbound exceptions or special handling instructions.