Essential Duties:• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line• Answers phone calls, providing price quotes and other information• Provides high level of service to internal and external customers• Pulls and fills orders from stock• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention• Locates out-of-stock parts from outside source and submits an emergency order if necessary• Follows up on back-ordered parts• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required• Replenishes assigned inventory daily• Assists outside sales representatives with their orders• Ensures that all charge sales are signed by the customer• Ensures that all customers receive their copy of the invoice• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified• Sets up orders for daily shipment, delivery, or pick-up• Solicits assigned accounts by phone• Keeps front and rear counter areas clean and uncluttered• Participates in company required training• Keeps current on new products and product updates• Participates with the manager in maintaining a lost sales tracking program• Maintains a professional appearance• Other duties as assignedQualifications:• Bachelor's Degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience• Excellent communication skills requiredWork Environment:This position requires consistent exposure to a warehouse and shop environment, which may not always be climate controlled. The parts department environment includes exposure to moving parts, electrical currents, grease, chemicals, dust, dirt, and various weather elements.