Des Moines, IA30+ days ago
In addition, use CRM to track sales opportunities and progress opportunities through the sales funnel - wins, losses and no deals • Utilize CRM to enter new and maintain current customer contact information and equipment inventory • Communicate regularly with Sales, Rental, Parts, Service and Credit Departments personnel to ensure customer satisfaction • Answer customer questions regarding parts, service products, pricing and credit terms • Maintain excellent customer relations - intervening to help solve problems and resolve customer disputes • Work closely with Service Support Specialist and Field Service Dispatcher teams to not only meet but exceed customer communication expectations in maximizing customer uptime • Attend customer meetings, conferences and industry-sponsored events. Responsibilities: • Employ a consultative selling approach to identify and manage customer expectations • Conduct lead-generation outreach, including outbound calls and email communication with prospective, established or prior customers, to support pipeline growth and new business development • Prepare, present and sell: Customer Value Agreements (CVAs), Extended Warranty Contracts (ESC), and repair estimates to assigned Power Systems customers in a timely manner • Record customer activity in Customer Relationship Management (CRM) tool including phone calls, emails and in-person customer visits.