This role owns environment and capacity strategy, production readiness, change and release controls, security and DLP enforcement, operational monitoring, and lifecycle hygiene across development, test, and production environments, including those supporting Copilot Studio agents, AI-powered automations, and generative experiences. Leads Level 3 incident response and problem management for Power Platform, Copilot, and AI-enabled automation services, driving rapid service restoration, root cause analysis, and systemic preventive actions to meet service-level objectives.