Key ResponsibilitiesServe as the primary contact for customers and sales reps regarding specifications, pricing, and order statusReview incoming orders and customer-provided materials for completeness and accuracy; verify details and approvalsCoordinate job scheduling with internal production teams and outside vendors as neededCommunicate proactively throughout production to resolve issues, confirm details, and ensure customer satisfactionEnter orders, maintain job records, and manage priorities/logs to support on-time completionPartner with design/CAD teams on artwork coordination, revisions, and file readinessPrepare packing slips and shipping documentation; provide invoicing details to Accounts ReceivableSupport additional customer service and administrative tasks as needed to keep operations running smoothlyQualificationsHigh school diploma or equivalent required (Associate degree preferred)3–5 years of customer service experience (manufacturing or printing/packaging environment preferred)Strong attention to detail and organization; ability to manage multiple priorities and deadlinesExcellent communication skills (phone, email, and in-person) with a customer-first mindsetProficiency with Microsoft Office (Excel, Outlook, Word) and ability to learn order entry/ERP systemsHelpful but not required: ability to read/interpret blueprints or CAD drawings; comfort with basic math and problem-solvingWork EnvironmentThis role is primarily in an office setting within a production environment. Job Title: Customer Service Representative (CSR)Company: Triangle Dies & Supplies (DFC Manufacturing Group)Location: Brooklyn Park, MNJob Type: Full-time | Hourly (Non-exempt)Pay: $23-26/hrAbout Triangle Dies & SuppliesTriangle Dies & Supplies is a long-standing manufacturer of steel rule cutting dies and die supplies that supports packaging and converting customers with specialized tooling solutions.