This role oversees service delivery, shared mailbox operations, quoting support, enrollment and implementation support, renewals, billing support, workforce planning, training, and operational readiness initiatives to ensure a consistent and high-quality broker experience. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.