Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset PINs, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner. Answer incoming calls and determine the needs of the caller and verify the caller’s identity, then determine if you can provide direct assistance (i.e. teller services) of that you will connect the caller with the appropriate resource to address their need, minimizing the caller’s time and effort in resolving their concern.