CENTRAL UNIT: Performs basic technical tasks within operational support functional areas of claims examination, benefit payment control and merit rating; Reviews employer protest to unemployment insurance benefit charges, researches issues and makes initial charge/non-charge decisions; Audits and recalculates employer tax rates based on protest determinations; Participates in compilation and dissemination of quarterly and annual employer accounts statements; Conducts fraud audits by reviewing quarterly cross match reports and automated files; Obtains information needed to verify overpayments; Calculates overpayment(s) amounts including penalties; Reviews, analyzes and corrects claims under a variety of special programs including military, federal, out of state or multistate claims and claims involving reduced hours, pensions, child support or shared work; Obtains and verifies data; Applies federal and/or state laws and guidelines to make monetary determinations and other disposition of claims; Reviews and processes special program claim appeals; Corresponds with employers, claimants and their representatives on variety of matters; Provides technical support to local offices in pertinent areas; Creates, updates and maintains case management files; Maintains records and prepares reports; May collect overpayments as assigned; Performs related duties as required. FIELD UNIT: Serves as a front-line service provider for all services necessary for determination of monetary eligibility for unemployment insurance benefits; Reviews benefit application and secures additional data needed; Analyzes work history to determine appropriate benefit program; Assesses need for non-monetary hearing based on reason for separation or any barriers to employability; Makes appropriate adjustments to system wage file or refers to a field auditor as needed; Processes adjustments to claims, investigates and resolves held claims and exceptions; Provides information, referral, assessment, eligibility determinations and certification for all job service and employment and training programs; Determines barriers to employment; Assesses needs and refers client to employment counseling, training, employment planning or other support services; Develops job opportunities for clients whose skills do not match current listings; Periodically assesses continuing eligibility; Assists in developing work search plan; Customizes and conducts job search and vocational exploration workshops; Works with employers to seek, place and follow up on workers with appropriate skills; Provides services, including outreach services, to specialized client groups as assigned; Provides and explains information on programs, procedures, policies, laws and regulations to clients, employers and others as appropriate; May assist in training new or lower-level staff; Performs related duties as required.