Manage Quality and Customer Experience in the manufacturing plant Manage the performance and competence of a team of quality engineers Be the Voice of the Customer Represent the voice of customer and drive the customer centricity within the entity Influence the decision process of the entity to always take into account the voice of the customers (Schneider Performance System, etc.) Contribute to improving customer satisfaction and achieving quality goals by defining, implementing and managing action plans Quality Excellence Run Customer Satisfaction and Quality related processes (Issue to Prevention) Drive Quality Excellence in manufacturing (from Suppliers to Customers: stamping, molding, automated assembly, receiving, packing, returns, etc.) Drive the relevant quality programs and methods (8D, Lean Six Sigma, SPS, etc.) to ensure continuous improvement Quality System Implement the Schneider quality policy, define CS&Q roles, targets and objectives within the entity Advocate to drive and implement the Global directives and policies Manage the Quality Management System (ISO) of the entity Network continuously with CS&Q teams to ensure their entity's needs are understood and considered Identify & capitalize on best practices in quality Ensure the right level of competency for the CS&Q team What qualifications will make you successful? Bachelor's Degree in Mechanical, Industrial, Electrical or related Engineering field 5+ years of work experience in Quality, Supply Chain, Manufacturing, Customer Satisfaction 3+ years of supervisory/managerial experience Expert level in Quality Management Systems ISO9001, ISO90002, ISO14001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.)