1) Ability to provide excellent customer service in person and on the phone 3) Ability to handle multiple tasks and frequent interruptions 4) Ability to handle stressful situations with calmness and courtesy 5) Ability to communicate effectively, both orally and in writing 6) Bilingual- Fluent in English and Spanish 7) Excellent records and file management skills 8) Proficiency in using Microsoft Word, Gmail, Adobe Professional. 2) Provides insured(s), with timely and periodic status updates of their insurance policy 3) Establish, maintain, and update files, databases, records, and/or other documents for recurring.