Investigate and resolve temperature-controlled freight claims involving reefer temperature deviations, pulp readings, transit delays, shelf-life deterioration, and USDA inspection results, applying PACA guidelines and the Carmack Amendment. Oversee operational risk workflows for rejected, stranded, or high-risk perishable loads, coordinating real-time reefer temperature deviation reviews, offsite restacks, and carrier holds or decertifications to prevent financial loss.