The Senior Analyst partners with IT, Operations, Branch Support, Legal, Compliance, and external vendors to lead issue triage, identify root causes, recommend solutions, coordinate recovery activities, document processes, and support ongoing system enhancements and deployments. Identify, evaluate, and responsibly implement approved automation, artificial intelligence (AI), generative AI, and AIOps capabilities-such as incident summarization, knowledge retrieval, anomaly detection, trend analysis, and runbook support-to improve service quality and reduce manual effort.