Own revenue targets and partner with Finance and Sales Operations on forecasting, billing, and collections for billable services · Serve as the primary escalation point for critical issues and conflict resolution across multiple workstreams · Direct team priorities and resource allocation to balance scope, schedule, quality, and financial objectives · Align stakeholders across multiple workstreams and support revenue growth through upsell and cross-sell opportunities · Deliver executive-level updates, business reviews, and ROI presentations to customer leadership · Provide career guidance, performance feedback, and leadership support to team members while driving adoption and operational efficiency Minimum Requirements · Bachelor’s degree (or foreign equivalent) in computer science, engineering, or a related technical field · 10+ years of experience developing, supporting, or implementing packaged application software, including direct client-facing responsibilities · 7+ years of experience managing projects and leading teams in a consulting, support, or services environment · 3+ years of experience implementing and/or supporting supply chain software · Demonstrated experience with budgeting, forecasting, and financial performance management, including managing forecast variance · Strong executive communication skills, with the ability to engage credibly with both internal and client leadership teams · Proven strength in project planning, delivery execution, and structured problem solving · Familiarity with CloudOps, AI-enabled operations, or emerging service models · Requires up to 25% travel. Day in the Life · Manage client relationships and set clear expectations at senior and executive levels to ensure satisfaction and long-term partnership · Own overall project success and delivery outcomes across complex, multi-product engagements · Lead highly visible implementations that deliver measurable business outcomes and improved customer KPIs · Manage budgets, timelines, and processes across a portfolio of support consulting engagements.