Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. This position will analyze technical concepts, intricate system data, software development, and technical processes and translate them into clear, concise, and organized documentation for consumption by support teams and stakeholders of varying degrees of technical knowledge.