Knowledge, skills, and abilities include basic knowledge of customer service concepts and practices, commitment to providing excellent customer service, organizational and time-management skills, sound written, verbal and interpersonal communication skills, sensitivity to appropriately respond to the needs of a diverse population, and working accurately with great attention to detail. May develop and apply Career Readiness Competencies including critical thinking and problem solving, oral and written communication, teamwork collaboration, digital technology, leadership, professionalism work ethic, career management, global intercultural fluency.