This position provides strategic guidance, operational leadership, service line expertise, and customer-facing leadership to ensure successful implementation, adoption, utilization, expansion, and ongoing satisfaction with assigned services, solution portfolio, and associated business functions. In partnership with the Operations Center, TechOps, Marcom, and Solution Support Specialist, ensure communications for assigned business function and solutions related to service disruptions, outages, risk mitigation efforts, and operational impacts are constructed and disseminated.