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Work collaboratively to support store leadership in daily operations to deliver exceptional customer experiences at Sheetz by providing fast, friendly service, quality products, and maintaining clean, convenient locations. Responsible for engaging customers with hospitality, delegating and following up on employee tasks, and ensuring the highest level of customer service in alignment with Sheetz Corporate Mission.

Additional Job Info:
This position offers a base hourly range of $17.50 - $22.50 per hour, depending on experience and qualifications, plus bonus based on company performance. One of the MANY work perkz at Sheetz is quarterly employee bonuses based on company performance! And there’s more – A LOT more… like competitive salaries, PTO and parental leave, 401k match and employee stock ownership, limitless professional development and growth opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts! We are targeting these locations but welcome applications from interested candidates in surrounding areas.

Overview:
Develop during a 12-week internship while learning fundamental skills and responsibilities as a Store Team Member and Store Supervisor, required for future management roles.  Work collaboratively to support store leadership in daily operations  to deliver exceptional customer experiences at Sheetz by providing fast, friendly service, quality products, and maintaining clean, convenient locations. Responsible for engaging customers with hospitality, delegating and following up on employee tasks, and ensuring the highest level of customer service in alignment with Sheetz Corporate Mission.

Responsibilities:
<ul><li>Deliver an exceptional customer experience through driving a customer-first culture through friendly, attentive service</li><li>Support the resolution of customer concerns promptly and professionally by interacting with customers and understanding their needs</li><li>Learn to prioritize and delegate tasks that uphold service standards while having the ability to adapt to changing customer and business needs</li><li>Build leadership and communication skills with a commitment to delivery of TCF and corporate mission</li><li>Learn to provide feedback, direction, and coach team members and utilize internal tools (i.e., Z-Book, EZ Planner) to document and share shift information, under the guidance of store leadership</li><li>Learn Food and Beverage Management practices related to food safety and sanitation requirements by supporting documentation of temperature logs, code checks, and quality control standards</li><li>Observe and assist with food and beverage preparation, production, and presentation while maintaining cleanliness and organization of food service areas in alignment with company standards</li><li>Support in administrative and operational management objectives including but not limited to assisting in completing payroll, scheduling, cash management, incident reporting, and HR documentation, as directed by store management</li><li>Support and participate in planogram compliance, product counts, inventory audits, product recall and in-stock initiatives</li><li>Maintain store appearance standards by learning to evaluate store conditions, supporting employees in appearance and maintenance tasks, and communicating improvement needs</li><li>Participate in talent and team development by supporting recruiting, hiring, and onboarding efforts under the supervision of store management</li></ul>

Qualifications:
Education<ul><li>Currently pursing a four-year degree in Business, Hospitality, Management or related field required</li><li>Minimum 3.0 GPA</li></ul>Experience<ul><li>No experience required; previous retail experience preferred </li></ul>Licenses/Certifications<ul><li>N/A</li></ul>Tools & Equipment (Other than general office equipment): Use of the following equipment is typically required to perform the essential functions of this position.<ul><li>Microwave and heating ovens</li><li>Fryers</li><li>Prep Coolers</li><li>Coolers/Freezers</li><li>Commercial blenders, cappuccino machines, coffee bean grinders, coffee brewing machines</li><li>Commercial ice cream and yogurt machines</li><li>Grills</li><li>Floor scrubbers</li><li>Hand held computer</li><li>Point of Sale terminal computer</li><li>Headsets for employee communication</li><li>Cleaning tools and supplies (brooms, mops, squeegee, buckets, etc.)  </li></ul>KNOWLEDGE, SKILLS, AND ABILITIES typically required to perform the essential functions of this position. Problem-Solving/Decision-Making Skills<ul><li>Solve routine, recurring problems using predetermined solutions, within prescribed procedures, rules, etc.</li></ul>Verbal Communication Skills<ul><li>Use verbal skills to communicate with co-workers or customers in English to provide hospitality</li></ul>Written Communication Skills<ul><li>Complete records/forms and maintain documentation</li></ul>Math Skills<ul><li>Addition, subtraction, multiplication, division, percentages</li></ul>Computer Skills<ul><li>Internet and email</li><li>Job specific software task management software; electronic timekeeping software; learning management software</li></ul> 

Accommodations:
Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.

Sheetz, Inc

Manager in Training Internship Program

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Sheetz, Inc

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