Successful candidates will have: Experience providing efficient and compassionate customer service, assisting with intake or referrals, or helping people navigate services and resolve concerns, including individuals in distress; Expertise in culturally competent, cross-cultural, and accessible communication; Sound judgment in following established guidelines, protecting confidential information, and recognizing when to seek guidance; Strong organizational skills and attention to detail in maintaining records, coordinating activities, and managing competing tasks; The ability to draft, proofread, and format clear, accessible communications and learn tools such as Salesforce and GovDelivery; A collaborative approach to supporting colleagues, gathering information, and working with community partners; and. Employee benefits: The City of Portland is committed to offering medical, dental, vision, basic life, and long-term disability coverage that provides quality care, support and value to eligible employees and their family members.?Additional benefits such as flexible spending accounts, supplemental?life insurance?and employee assistance program coverage are available to ensure employees have the appropriate tools to safeguard themselves and their family.