PERMANENT

FULL_TIME

YEAR

Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems. Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.

Summary Description: The Service Control/Operations Methodology at Client generally consists of the following disciplines: Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management.   Essential Resource Responsibilities / Accountabilities:<ul><li>Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution.</li><li>Provides first line investigation and diagnosis.</li><li>Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages.</li><li>Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems.</li><li>Installs and configures standard software, PC updates and needed PC drivers remotely.</li><li>Keeps abreast of all software and hardware used and supported by the organization.</li><li>Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America.</li><li>Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements.</li><li>Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers.</li><li>Provides direction and oversees Intern/Contract/Temp help as needed.</li><li>Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users.</li><li>Leads smaller size projects as directed by Management.</li></ul>  Minimum Resource Qualifications:<ul><li>Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree).</li><li>Must have a thorough knowledge of all Microsoft Operating Systems.</li><li>Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.</li><li>A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician.</li><li>Excellent interpersonal skills with a focus on rapport building, listening and questioning skills.</li><li>Strong written and oral communications skills both technical and non-technical.</li><li>Highly self-motivated with the ability to present ideas in user-friendly language.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Proven analytical and problem solving abilities and a keen attention to detail.</li><li>Ability to conduct independent research into a wide range of computing issues as required.</li><li>Excellent customer service skills.</li><li>Experience working in a team oriented collaborative environment.</li><li>This job requires shift work to ensure appropriate operations of the Health Plan computing environment 24x7x365</li></ul>

Talent Software Services

Service Desk Analyst

Analysis Skills

Asset Management

Blackberry

Change Management

Citrix Product Family

CompTIA A+

Computer Science

Computer Security

Computer Systems

Configuration Management

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

Document Scanners

Documentation

Establish Priorities

HCL/Lotus Notes

Hardware Administration

Health Plan

Help Desk

Home Care

Information Technology & Information Systems

Internet Application

Interpersonal Skills

Intranet

Laptop PC

Local Area Network (LAN)

MCITP - Microsoft Certified IT Professional

Mainframe Computer

Microsoft Active Directory

Microsoft Office

Microsoft Product Family

Microsoft Windows 7

Mobile Technology

Network Systems

On Call

Operating Systems

PC Software

Palm Handhelds

Presentation/Verbal Skills

Print Server

Printers

Problem Solving Skills

Research Skills

Service Level Agreement (SLA)

Software Administration

Software Configuration Management

Software Development

Team Player

Technical Support

Time Management

VPN (Virtual Private Network)

Viruses

Wireless Security

Writing Skills

monster

OTHER

FEED

UNKNOWN

So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways.

The Clinical Intern position at Ellie Mental Health is designed for Master’s level interns to provide therapy services in an outpatient setting. You'll share our vision for improving and expanding access to quality mental health care and thrive in an environment driven by our core values of authenticity, humor, compassion, creativity, acceptance, and determination.   Required Skills/Abilities:  <ul><li>Must be pursuing a Master’s degree in social work, counseling or marriage and family therapy. </li><li>Ability to demonstrate and model stable, appropriate boundaries with clients  </li><li>Proficient in the use of Office 365 and EHR systems (Valant), including collection of co-payments. </li><li>Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture </li></ul>Responsibilities include:  <ul><li>Provide therapy in an outpatient setting, facilitate diagnostic assessments, create/implement treatment, complete clinical documentation (progress notes, discharge summaries, etc.) </li><li>Provide excellent customer service for clients and collaborate with a dynamic team to further the mission of filling gaps in your community  </li><li>Participate in shadowing therapy sessions and diagnostic assessments </li><li>Participate in meetings with the Intern Coordinator </li><li>Remain in good standing with your graduate program’s standards and maintain active enrollment in your internship’s supervision course </li></ul>Position Type and Expected Hours of Work: <ul><li>Length of Internship: dependent on school requirement</li><li>Provide 12 therapy hours per week </li><li>Employment opportunities following graduation! </li></ul> Ellie was proudly founded by clinicians on the principle of destigmatizing mental health. The mental health industry is full of barriers, and we have made it our goal to fill the gap and find innovative ways to break down these barriers for our local communities. We are excited to expand across the country by partnering with local leaders in your community.   Our clinics are structured to remove many of the obstacles that get in the way of providing world-class mental health services. Ellie makes the clinical intern’s experience a priority by offering training, flexible scheduling, and an incredibly inclusive environment. Additionally, Ellie assists in providing centralized administrative support, technology, some referral support, scheduling, and client/therapist matching.     Ellie Mental Health is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, sex, religion, national origin, citizenship status, age, disability, veteran or military status, sexual orientation, gender identity/expression, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change or adjustment to a job or work environment  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Seeking creative & collaborative humans with a passion for changing mental health care in fun and meaningful ways. Don’t meet EVERY requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Ellie Mental Health is devoted to purposefully building an inclusive and diverse workplace where all of our humans can be their authentic selves! (Authenticity is one of our core values, after all…) If you’re excited about the chance to be a change-maker with us, but your past experience doesn’t perfectly align with every single qualification of the job description, we encourage you to apply anyways. Our mental health jobs need dedicated individuals from every background who are willing to care for others. And who knows, you might just be the perfect candidate for another role! Employee Experience We take care of our people. It’s that simple. From investing in their financial future, to providing wages that shatter the ceiling in our industry to reasonable caseload expectations we ensure that our people are happy. Happy employees do better work and provide better client care! No matter what it is that you do in your mental health career at Ellie, our clients depend on us cultivating an environment where our employees can thrive so that they can thrive too! Y’all, jobs in mental health are tough jobs with a high risk of emotional fatigue and burnout. At Ellie, we use all of our core values of humor, creativity, authenticity, acceptance, determination, and compassion not just out in our communities, but we turn them inwards too! Our employees have clear growth paths for advancing their careers. We have created a culture that reminds us that our employees are our leaders! Company Structure  Ellie is a socially responsible for-profit business, which allows us to be flexible and responsive to our community’s needs. Many mental health and wellness-focused companies are non-profits or government agencies, which rely on the general public, grants, or large donors for funding. This model often results in little creativity and lower compensation for employees, promoting a work culture that just makes people feel “blah.” Feeling blah doesn’t help employees stay motivated, engaged, or even in their jobs for a very long time! So we created a new model: one that puts flexibility, innovative decision-making, creativity, and our people first, while remaining a socially conscious and responsible for-profit business focused on changing how we treat mental health. In short, we’re just people helping people. Wanna join the herd?

Ellie Mental Health - MA-152

Clinical Internship (PAID!)

Administrative Skills

Clinical Study Publications

Co-Payments

Diversity

Family Social Work

Funding

Government

Healthcare

Healthcare Quality

Medical Record System

Nonprofit

Organizational Skills

Outpatient Care

Psychiatry and Mental Health

Social Work

Staff Motivation

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

Internship IT Jobs in Allendale, MA

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Internship IT Jobs in Allendale, MA

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Clinical Internship (PAID!) Ellie Mental Health - MA-152

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