PERMANENT

FULL_TIME

ADAPTED_NOW

YEAR

Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems. Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.

Summary Description: The Service Control/Operations Methodology at Client generally consists of the following disciplines: Service Desk Access Management Asset and Configuration Management Incident/Problem/Change Management The Service Desk Analyst is specific to the Service Desk Function at Client through the IT Help Desk. The Service Desk Analyst role is to ensure resolution, reporting and triage for the Information Technology Division in regards to all IT problems and requests. This position provides on-call rotation support 24x7x365 along with onsite departmental coverage during both core and non-core hours including nights, weekends and holidays as deemed necessary by Management.   Essential Resource Responsibilities / Accountabilities:<ul><li>Logs all relevant incident/request details, allocating categorization and prioritization codes, documenting successful and unsuccessful decisions made and actions taken, through to final resolution.</li><li>Provides first line investigation and diagnosis.</li><li>Communicates with users; keeping users informed of incident progress, notifying them of upcoming changes or outages.</li><li>Resolves incidents and/or requests in regards to desktop and laptop PC's, printers, scanners, operating systems, 100 + mainframe, web and LAN applications, network issues, remote connectivity, handheld palm and blackberry computing, VPN home support, wireless issues and security access problems.</li><li>Installs and configures standard software, PC updates and needed PC drivers remotely.</li><li>Keeps abreast of all software and hardware used and supported by the organization.</li><li>Works closely with all IT areas (ex: Security, Network, Systems, Application Development) along with Subsidiary Business partners at Lifetime Care, Lifetime Health Medical Group and Med America.</li><li>Keeps management and peers informed of "real time" issues and/or problems and completes tasks in a timely manner as per the IT service level agreements.</li><li>Incumbent is heavily involved in potential and confirmed Virus attacks to corporate computers.</li><li>Provides direction and oversees Intern/Contract/Temp help as needed.</li><li>Prepares and maintains clearly written documentation (of processes) for use by Help Desk, other support departments, and end users.</li><li>Leads smaller size projects as directed by Management.</li></ul>  Minimum Resource Qualifications:<ul><li>Associate degree in Computer Science, Information Technology or relevant field (or two additional years related work experience in lieu of degree).</li><li>Must have a thorough knowledge of all Microsoft Operating Systems.</li><li>Must have experience in, Active Directory, Lotus Notes, Print Servers, Microsoft Office Professional, Dial-In Protocol, Citrix, VPN, Internet, Intranet, mobile computing, Security, and mainframe technologies.</li><li>A+ Certification or Microsoft Certified IT Professional, Windows 7/8/10 Certified, Enterprise Desktop Support Technician.</li><li>Excellent interpersonal skills with a focus on rapport building, listening and questioning skills.</li><li>Strong written and oral communications skills both technical and non-technical.</li><li>Highly self-motivated with the ability to present ideas in user-friendly language.</li><li>Ability to effectively prioritize and execute tasks in a high-pressure environment.</li><li>Proven analytical and problem solving abilities and a keen attention to detail.</li><li>Ability to conduct independent research into a wide range of computing issues as required.</li><li>Excellent customer service skills.</li><li>Experience working in a team oriented collaborative environment.</li><li>This job requires shift work to ensure appropriate operations of the Health Plan computing environment 24x7x365</li></ul>

Talent Software Services

Service Desk Analyst

Analysis Skills

Asset Management

Blackberry

Change Management

Citrix Product Family

CompTIA A+

Computer Science

Computer Security

Computer Systems

Configuration Management

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

Document Scanners

Documentation

Establish Priorities

HCL/Lotus Notes

Hardware Administration

Health Plan

Help Desk

Home Care

Information Technology & Information Systems

Internet Application

Interpersonal Skills

Intranet

Laptop PC

Local Area Network (LAN)

MCITP - Microsoft Certified IT Professional

Mainframe Computer

Microsoft Active Directory

Microsoft Office

Microsoft Product Family

Microsoft Windows 7

Mobile Technology

Network Systems

On Call

Operating Systems

PC Software

Palm Handhelds

Presentation/Verbal Skills

Print Server

Printers

Problem Solving Skills

Research Skills

Service Level Agreement (SLA)

Software Administration

Software Configuration Management

Software Development

Team Player

Technical Support

Time Management

VPN (Virtual Private Network)

Viruses

Wireless Security

Writing Skills

monster

FEED

UNKNOWN

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability.

Job Description: Job Title: EUC IT Desktop Support Technician Job Type & Location: Onsite || 5 days a week (40 hrs/week) || Northampton, UK Job Requirements: Technical Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. •Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. Ability to lift / move computer equipment weighing up to 50 lbs. Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. • Experienced in repeat call analysis and developing preventive actions • Experienced in Problem management Excellent written and oral communications skills with clients and management as well as people skills. Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ Good Customer management skill, Good in oral and written communication Able to interact and work with customers at different levels. Driven and result oriented. Passionate about the work • Ability to work independently or as part of a team • Ability to complete tasks effectively with minimal supervision • Must be available to work flexible work schedules

Sky System Inc

IT Desktop Support Engineer

Apple Macs

Communication Skills

Computer Hardware

Corrective Action

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Deductive Reasoning

Dell Computers

Electronics

Fax Machines

Firewalls

Hardware Repair

High Tech Industry

Identify Issues

Keyboards

Linux Operating System

Microsoft Remote Desktop Services (fka Terminal Services)

Microsoft Windows System Administration

Network Cable

Network Configuration Management

Network Routers

Network Switching

Network System Hardware

OEM (Original Equipment Manufacturer)

On Site Support

Peripheral Hardware

Regulatory Compliance

Remedy

Security Compliance

ServiceNow

TCP/IP (Transmission Control Protocol/Internet Protocol)

Wide Area Network (WAN)

Wireless Communications

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