FULL_TIME

FEED

UNKNOWN

About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work.

HOUR

DescriptionJob Description:Title: Desktop Support SpecialistThis position can be fully remote for candidates able to work 8-5 PST. Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: <a href="https://ioausa.com/locations/" rel="nofollow noopener noreferrer" target="_blank">ioausa.com/locations</a>About the Role: The Desktop Support Specialist plays a vital role in ensuring the smooth operation of end-user technology by providing technical support for desktop systems, software, and peripherals. This position requires strong diagnostic skills, effective communication, and a customer-focused mindset to help internal users remain productive and efficient in their daily work. Key Responsibilities:<ul><li>Technical Support (80%): Provide first-level technical support via phone for desktops, laptops, printers, and related hardware.</li><li>Software Troubleshooting: Troubleshoot and resolve software issues, including operating systems, Microsoft Office Suite, and other business applications.</li><li>Hardware Setup: Assist with the setup, configuration, and deployment of new hardware and software for end users.</li><li>Help Desk Management: Maintain and update help desk tickets, ensuring timely resolution and accurate documentation of issues and solutions.</li><li>Issue Escalation: Collaborate with IT teams to escalate and resolve complex technical problems.</li><li>System Maintenance: Perform routine maintenance and updates on desktop systems to ensure optimal performance and security.</li><li>Remote Support: Support remote users with connectivity, VPN access, and remote desktop tools.</li><li>User Training: Provide training and guidance to users on best practices and efficient use of technology tools.</li><li>Asset Management: Maintain inventory of desktop hardware, software licenses, and peripheral equipment.</li><li>Policy Compliance: Assist in implementing and enforcing IT policies and procedures related to desktop usage and security.</li><li>Project Support: Participate in IT projects involving desktop rollouts, upgrades, and migrations.</li><li>Security Compliance: Ensure compliance with company standards and security protocols in all desktop support activities.</li><li>Documentation: Document technical procedures, troubleshooting steps, and user guides for internal use.</li><li>Vendor Coordination: Collaborate with vendors and service providers for warranty repairs and technical support.</li><li>Process Improvement: Contribute to continuous improvement initiatives within the IT support function.</li></ul>Ideal Candidate Qualifications:<ul><li>High school diploma or equivalent required; relevant technical certifications (e.g., CompTIA A+, ITIL V4, Microsoft Certified Desktop Support Technician) are a plus.</li><li>Experience in desktop support or a related IT support role.</li><li>Proficiency with Microsoft Windows operating systems and Microsoft Office applications.</li><li>Strong problem-solving skills and the ability to diagnose and resolve technical issues efficiently.</li><li>Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Familiarity with help desk ticketing systems and remote support tools.</li><li>Willingness to adapt to changing technologies and business needs.</li></ul> What We Offer:<ul><li>Competitive salaries and bonus potential</li><li>Company-paid health insurance</li><li>Paid holidays, vacations, and sick time</li><li>401K with employer match</li><li>Employee stock plan participation</li><li>Professional growth and career progression opportunities</li><li>Respectful culture and work/family life balance</li><li>Community service commitment</li><li>Supportive teammates and a rewarding work environment</li></ul> What to Expect (Application Process):<ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s)</li></ul>Salary RangeThe expected pay range for this position is $19.00 to $21.00 per hour, depending on experience, relevant skills, and geographic location.Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Insurance Office of America

Desktop Support Specialist (PST work schedule)

1st Level Support

Asset Management

Best Practices

Business Solutions

Communication Skills

CompTIA A+

Computer Maintenance

Continuous Improvement

Corporate Compliance

Corporate Policies

Customer Relations

Desktop Administration

Desktop Hardware

Desktop PC

Diversity

Documentation

Establish Priorities

Hardware Administration

Health Insurance

Help Desk

IT Service Management (ITSM)

ITIL (IT Infrastructure Library)

Identify Issues

Inventory Management

Laptop PC

MCDST - Microsoft Certified Desktop Support Technician

Maintain Compliance

Microsoft Office

Multitasking

Operating Systems

Peripheral Hardware

Printers

Problem Solving Skills

Process Improvement

Regulatory Compliance

Remote Access

Security Compliance

Security Protocols

Software Administration

Software Licenses

Stock Purchase Plans

Systems Maintenance

Technical Support

Time Management

Training/Teaching

VPN (Virtual Private Network)

Jobvite Talemetry Organic Easy Apply

OTHER

This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience. Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues.

Benefits: <ul><li>Flexible schedule</li><li>Opportunity for advancement</li><li>Training & development</li><li>Wellness resources</li></ul> 

 DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience. The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available. NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered. Key Responsibilities: <ul><li> Serve as the first point of contact for end-user technical support requests during weekend shifts. </li><li> Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues. </li><li> Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs. </li><li> Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system. </li><li> Escalate complex or unresolved issues to the appropriate technical team or supervisor. </li><li> Track open tickets and follow up with users to ensure issues are fully resolved. </li><li> Maintain a high level of professionalism, patience, and customer service when supporting end users. </li><li> Follow established IT support procedures, security practices, and client service standards. </li><li> Assist with basic account support, password resets, equipment troubleshooting, and application access issues. </li><li> Support a smooth and consistent user experience during weekend coverage hours. </li></ul>Required Qualifications: <ul><li> Prior experience in a service desk, help desk, desktop support, or IT support role preferred. </li><li> Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications. </li><li> Strong troubleshooting and problem-solving skills. </li><li> Excellent verbal and written communication skills. </li><li> Strong customer service mindset and ability to work with users at all technical levels. </li><li> Ability to work independently during weekend shifts with limited supervision. </li><li> Strong attention to detail when documenting tickets and resolutions. </li><li> Ability to remain calm, professional, and organized while handling multiple support requests. </li><li> Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available. </li></ul>Preferred Qualifications: <ul><li> Experience using a ticketing system or service desk platform. </li><li> Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues. </li><li> Experience working in a client-site, corporate, logistics, or enterprise support environment. </li><li> Basic knowledge of ITIL processes or service desk best practices. </li><li> CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.</li></ul>Why Join DigiOffice? At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.

Internship IT Jobs in Braselton, GA

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Internship IT Jobs in Braselton, GA

Desktop Support Specialist (PST work schedule) Insurance Office of America

Service Desk Analyst DIGIOFFICE

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