Charlotte, North Carolina8 days ago
Microsoft 365 Administration: Administer and troubleshoot Microsoft 365 services including Exchange Online, Outlook, Teams, OneDrive, SharePoint, and Entra ID (Azure AD); manage user accounts, licenses, groups, distribution lists, and shared mailboxes. Ticket Management: Respond to, triage, document, and resolve incidents and service requests submitted through the IT ticketing system (e.g., ServiceNow, Freshservice, Jira Service Management, Zendesk) within established SLAs.