Southfield, MI30+ days ago
Location: 26555 Northwestern Hwy, Southfield, MI 48033, United States Job Requirements: Technical Requirements: Minimum 2–3 years of strong experience providing IT Infrastructure field support to VIPs or working in a VIP-based environment, including: Troubleshooting hardware, software, and operating system issues Resolving issues without impacting/violating hardware warranties or customer security compliance requirements Experience in: Installing and troubleshooting desktops, laptops, printers, and other computer peripherals Resolving desktop application issues Basic knowledge of enterprise LAN/WAN setups and concepts Ability to perform smart hands activities under guided instructions Ability to lift/move computer equipment up to 50 lbs Expertise in desk-side support and PC break/fix Basic administration of Windows OS, with MAC/Linux OS preferred Working knowledge of: TCP/IP networking DNS, DHCP, VPN, RDP Smart hands support for peripheral and networking hardware, including but not limited to: Monitors, keyboards, mice, printers, fax machines, scanners Routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels Ability to troubleshoot systems and networks using sound deductive reasoning Including end-user network cabling issues Experience with: Repeat call analysis and developing preventive actions Problem management Proficiency with ticketing tools such as ServiceNow, Remedy, etc. Excellent written and oral communication skills with clients, management, and peers Ability to work with deadlines and deliver tasks on time Proactive ownership with a sense of urgency Preferred Qualifications: Associate Degree in Electronics CompTIA A+ Certification Other vendor certifications from OEMs (e.g., Dell, Toshiba, Lenovo, Client) Non-Technical Requirements: Strong customer management skills Excellent oral and written communication abilities Ability to interact with customers at various organizational levels Driven, results-oriented, and passionate about the work Ability to work independently or collaboratively as part of a team Capacity to complete tasks effectively with minimal supervision Flexibility to work varied schedules as needed