You're gonna crush it if: You have roughly 1+ years of help desk, IT support, or comparable customer-facing technical experience (or an equivalent mix of coursework, certification, and hands-on practice) - this is an entry-level role, so advanced systems administration, security investigation, or scripting experience is not required. This is a hybrid role based out of our Downtown Los Angeles office, with three days on-site and two days remote each week, with the flexibility to come into the office to accommodate business needs.