PART_TIME

FEED

YEAR

We’re looking for a motivated Desktop Technician Intern to join our team and gain real-world experience in client support, troubleshooting, ticketing, workstation support, documentation, and service delivery. You’ll get exposure to client-focused IT service workflows, ticketing systems, workstation environments, Microsoft technologies, and the tools and processes that support a high-performing managed IT services team.

Desktop Technician Intern Launch Your IT Career with Hands-On Helpdesk Experience We’re looking for a motivated Desktop Technician Intern to join our team and gain real-world experience in client support, troubleshooting, ticketing, workstation support, documentation, and service delivery. This is a great opportunity for someone who is eager to grow a career in IT support, desktop services, systems administration, managed IT services, or technical operations. In this role, you’ll work alongside experienced Helpdesk Technicians and technical team members to help clients resolve technology issues quickly, professionally, and accurately. You’ll get exposure to client-focused IT service workflows, ticketing systems, workstation environments, Microsoft technologies, and the tools and processes that support a high-performing managed IT services team. This mirrors the structure and tone of the NOC role while adapting the responsibilities from the Desktop Technician Intern description. What You’ll Do As a Desktop Technician Intern, you’ll support day-to-day client service operations and help the team deliver excellent technical support across client environments. Your responsibilities will include: Support Client Troubleshooting and Technical Requests<ul><li style="margin-left:8px">Assist with resolving basic technical issues related to Windows computers, applications, peripherals, and user access. </li><li style="margin-left:8px">Help clients understand the issue being addressed and the steps being taken toward resolution</li><li style="margin-left:8px">Troubleshoot basic hardware, software, and workstation issues with guidance from experienced team members.</li><li style="margin-left:8px">Escalate issues appropriately when additional technical support is needed.</li><li style="margin-left:8px">Learn how technology impacts clients’ businesses and contribute to helping clients return to work quickly.</li></ul><div style="margin-left:8px">Assist with Workstation Setup and User Support</div><ul><li style="margin-left:8px">Help install and configure Windows computers, applications, data, and peripherals.</li><li style="margin-left:8px">Follow documented setup instructions and checklists to ensure workstations are configured correctly.</li><li style="margin-left:8px">Assist with transferring user data and setting up applications with a high degree of accuracy.</li><li style="margin-left:8px">Test workstation setups to identify and report errors or issues.</li><li style="margin-bottom:11px;margin-left:8px">Provide basic user education on newly installed equipment and applications.</li></ul>Maintain Tickets, Time Entries, and Service Documentation<ul style="margin-bottom:11px"><li style="margin-left:8px">Document work completed with clear, detail-oriented notes.</li><li style="margin-left:8px">Maintain accurate entries for work performed.</li><li style="margin-left:8px">Review time entries to ensure billable and nonbillable time is reflected appropriately.</li><li style="margin-left:8px">Help ensure service tickets include accurate summaries, client correspondence, escalation notes, and appropriate statuses.</li><li style="margin-bottom:11px;margin-left:8px">Follow service expectations and response timelines with support from the team.</li></ul>Contribute to Client Documentation and Operational Excellence<ul style="margin-bottom:11px"><li style="margin-left:8px">Assist with maintaining, updating, and validating client documentation according to Mainstay’s best practices.</li><li style="margin-left:8px">Document workstation setup details, configurations, and Line of Business applications as directed.</li><li style="margin-left:8px">Review client documentation resources to help confirm information is current.</li><li style="margin-left:8px">Notify the appropriate team member, Client Technology Manager, or manager when documentation appears outdated.</li><li style="margin-bottom:11px;margin-left:8px">Help keep tickets, documentation, and service workflows organized.</li></ul> What You’ll Learn This internship is designed to give you practical exposure to the tools, workflows, and expectations of a professional IT support environment. You’ll build experience in:<ul style="margin-bottom:11px"><li style="margin-left:8px">Client-focused IT service delivery</li><li style="margin-left:8px">Helpdesk troubleshooting and issue resolution</li><li style="margin-left:8px">Windows workstation support</li><li style="margin-left:8px">Hardware, software, and peripheral setup</li><li style="margin-left:8px">Ticketing systems and service operations</li><li style="margin-left:8px">Technical documentation and process adherence</li><li style="margin-left:8px">Time management, scheduling, and service expectations</li><li style="margin-bottom:11px;margin-left:8px">Escalation workflows and team-based technical support</li></ul>What We’re Looking For A student, recent graduate, or early-career professional interested in Information Technology, Computer Science, Cybersecurity, or a related field.<ul style="margin-bottom:11px"><li style="margin-left:8px">Strong interest in IT support, desktop services, technical troubleshooting, or managed services.</li><li style="margin-left:8px">Strong attention to detail and willingness to learn.</li><li style="margin-left:8px">Good communication, organizational, and client service skills.</li><li style="margin-left:8px">Ability to manage tasks, follow processes, and work in a fast-paced team environment.</li><li style="margin-bottom:11px;margin-left:8px">Professionalism, reliability, and punctuality.</li></ul>Your Background<ul style="margin-bottom:11px"><li style="margin-left:8px">Basic knowledge of Windows computers, software, hardware, and peripherals.</li><li style="margin-left:8px">Some experience troubleshooting or working with computers preferred.</li><li style="margin-left:8px">Basic understanding of networking concepts preferred.</li><li style="margin-left:8px">Customer service experience preferred.</li><li style="margin-left:8px">Formal education, technical training, or progress toward an associate degree or IT certification preferred.</li><li style="margin-left:8px">Microsoft, CompTIA, or other relevant IT certifications achieved or in progress preferred.</li><li style="margin-bottom:11px;margin-left:8px">Familiarity with or interest in supporting networked computer environments based on PC and Microsoft technologies.</li></ul>Skills for Success In this role, success means being dependable, curious, organized, and ready to contribute. You’ll make an impact by helping the team:<ul style="margin-bottom:11px"><li style="margin-left:8px">Provide excellent client service.</li><li style="margin-left:8px">Troubleshoot issues step by step.</li><li style="margin-left:8px">Communicate clearly with clients and teammates.</li><li style="margin-left:8px">Keep tickets and documentation accurate and organized.</li><li style="margin-left:8px">Follow documented processes and procedures. </li><li style="margin-left:8px">Manage multiple tasks with guidance.</li><li style="margin-left:8px">Learn quickly and ask thoughtful questions.</li><li style="margin-bottom:11px;margin-left:8px">Support a high-performing service team.</li></ul>Physical Requirements<ul style="margin-bottom:11px"><li style="margin-left:8px">Prolonged periods of sitting at a desk and working on a computer.</li><li style="margin-left:8px">Must be able to lift 20 pounds at times.</li><li style="margin-bottom:11px;margin-left:8px">Travel between offices and to client sites may be required.</li></ul>Why Join Us? This is more than just an internship — it’s a chance to build meaningful technical experience, learn from experienced professionals, and develop the habits and skills that will set you apart in IT. If you’re someone who enjoys solving problems, helping people, staying organized, and learning how IT support works in a real client environment, we’d love to hear from you. About Mainstay Mainstay Technologies - IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work for Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday to focus on what matters more than work. It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized as a Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics. We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times. Location Due to the nature of the Systems Technician position, our technicians are generally required to be on location at our Manchester office when not onsite at clients. Travel is a requirement for this position and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration. ​​​​​​​ Application We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications: jazz.co, jazzhr.com, and applytojob.com. This description cannot encompass all tasks and could change at any time. Other duties as assigned may be required to achieve Mainstay’s vision, mission, and core values.  Powered by JazzHR

Mainstay Technologies, Inc.

Summer Internship - Desktop Technician

Best Practices

Business Growth

Communication Skills

CompTIA - Computing Technology Industry Association

Computer Science

Computer Security

Computer Software

Computer Systems

Computer Workstations

Customer Escalations

Customer Relations

Customer Service Operations

Customer Support/Service

Desktop PC

Detail Oriented

Documentation

Help Desk

Identify Issues

Information Technology & Information Systems

Information/Data Security (InfoSec)

Internet Security

Jazz

Lift/Move 20 Pounds

Management of Information Systems/Technology (MIS)

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows System Administration

Multitasking

Network Operations Center

Network Support

Onboarding

Organizational Skills

Peripheral Hardware

Physical Demands

Problem Solving Skills

Resolve Customer Issues

Service Delivery

Small Business

Software Administration

Support Documentation

System Operations

Systems Administration/Management

Team Lead/Manager

Technical Delivery

Technical Leadership

Technical Operations

Technical Support

Technical Writing

Willing to Travel

partner JazzHR

UNKNOWN

Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Available nationwide, the on-site Store Management Internship Program will give you exposure to all facets of leading a store including customer service, merchandising, business analysis, visual presentation, store operations, colleague development, human resources, and asset protection.

Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview Available nationwide, the on-site Store Management Internship Program will give you exposure to all facets of leading a store including customer service, merchandising, business analysis, visual presentation, store operations, colleague development, human resources, and asset protection. This 8-week paid internship is offered in major market stores and runs from June 8 through August 1, 2026. The inner workings of a multi-million-dollar retail department store are both complex and dynamic. As a key player on a store leadership team, you'll learn the challenges and collaborate on the solutions. Plus, you'll get a firsthand introduction to the strategies and partnerships that will make you highly successful in this exciting, fast-paced program. What You Will Do <ul><li>Collaborate with the Manager of Sales & Customer Experience to gain insights into leadership best practices and receive continuous constructive feedback to foster your growth.</li><li>Shadow the Managers of Operations and Visual Merchandising to plan and execute product merchandising initiatives that enhance business performance.</li><li>Engage with leaders across various business functions within your store and region.</li><li>Learn how to develop a customer-focused selling environment by coaching and developing a team of colleagues. </li><li>Learn how to support and ensure smooth daily store operations by training and coaching colleagues.</li><li>Analyze trends with business partners to select merchandise that better meets customer needs.</li><li>Explore retail strategies by diving into the analytical side of the business to understand big-picture retail strategies.</li><li>Be part of a performance-oriented team that values collaboration and skills development.</li><li>Take advantage of daily opportunities to innovate, test and implement your ideas.</li><li>Demonstrate your learning through a project and presentation, consulting with store leadership to propose new ideas for business growth.</li><li>Foster an Environment of Acceptance and Respect: Strengthen relationships and ensure authentic connections with colleagues, customers, and communities.</li></ul> Skills You Will Need Self-motivated with a Positive Attitude: For example, consistently taking the initiative to tackle new challenges and maintaining a positive outlook even in difficult situations Sincere Passion for Engaging with People: Possess the communication and organizational skills to match Problem-Solver and Results-Driven: Able to solve problems and drive results through others Strong Business Acumen: Capable of executing plans and strategies, with a curiosity about developing a modern retail business Who You Are <ul><li>In your junior year, on your way to earning a bachelor's degree from an accredited university. A cumulative 3.0 GPA minimum is preferred. All majors will be considered for this opportunity.</li><li>Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision. </li></ul> What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. An internship is a test run for both you and the company to determine job and culture fit. Upon successful completion of the internship, and with your store's recommendation, you may be offered a position to join us after graduation as a Store Management Executive Development Program (EDP) trainee. EDP trainees are considered fast-track executives with the hope and expectation that they will eventually become senior leaders at Macy's. The EDP program is a 2-year rotational program. Some additional benefits we offer include: <ul><li>Merchandise discounts </li></ul> About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - apply today! This job description is not all inclusive and Macy's reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's and Bluemercury - is committed to a diverse and inclusive work environment. COLLEGE00

Macy’s

Macy's 2026 Summer Internship, Store Management - Salem, NH

Adobe Fireworks

Alliance/Partner Management

Business Analysis

Business Skills

Coaching

Consulting

Customer Experience

Develop and Maintain Customers

Distribution Services

Diving

Human Resources

Leadership

Loss Prevention

Merchandising

Online Shopping

Operations

Operations Management

Product Merchandising

Product Planning

Product Programs

Retail

Retail Management

Retail Strategy

Sales

Strategic Planning

Team Player

Trend Analysis

Visual Merchandising

IRecruitee

FULL_TIME

Manage our User Security Platform (USP) tools to support the security posture of Mainstay and our Clients with tools to include vulnerability scanning, phishing testing, dark web monitoring, account control reporting, and security training platform administration. Because this role includes regular in-person client meetings, applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration.

The Security Operations Center (SOC) Analyst works with our SOC team to resolve multiple alert types originating from our clients’ systems. This role helps maintain critical security layers, resolve issues before they impact clients, and provides a valuable second set of eyes on important processes.  It serves the broader team through rapid response, saving time and improving the quality of service.What You Will Be Doing<ul><li>Respond to security alerts related to Security Information and Event Management (SIEM) systems and XDR endpoint protection alerts </li><li>Prioritize alerts, determining which to tackle first when there are multiple alerts within each priority </li><li>Manage our User Security Platform (USP) tools to support the security posture of Mainstay and our Clients with tools to include vulnerability scanning, phishing testing, dark web monitoring, account control reporting, and security training platform administration. </li><li>Collaborate with internal teams on Incident Response, Security topics and questions </li><li>Understand current compliance frameworks, security best practices, and regulations that impact security management </li><li>Respond to reports of security incidents, following up with internal teams and with clients as necessary </li><li>Support the NOC technician with network and system alerts where needed  </li><li>Support projects led by the SOC team </li><li>Help implement and support Threatlocker </li></ul>Your Background<ul><li>One to two years in a SOC, entry-level IT help desk, or IT support role </li><li>MCP Certification preferred but not required </li><li>A+ (Plus) Certification preferred but not required </li><li>Relevant security certifications helpful (Security+) </li><li>Threatlocker experience is preferred but not required </li><li>Education focused on technology and networking is preferred  </li><li>Knowledge of standard SIEM platforms</li></ul>Skills for Success <ul><li>Expert problem-solving skills and the ability to recognize patterns </li><li>Strong communication skills with both clients and team members </li><li>Excellent technical aptitude with an understanding of basic computer language </li><li>Team-driven and motivated by providing outstanding service to improve the lives of those around you </li><li>Self-motivated with the ability to stay on track and focus on priorities </li><li>Knowledge-driven with the ability to flourish in a fast-paced environment </li></ul>Physical Requirements: <ul><li>Prolonged periods of sitting at a desk and working on a computer. </li><li>Must be able to lift 15 pounds at times. </li><li>Travel between offices and client sites may be required </li></ul>About Mainstay Mainstay Technologies:  IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.   It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.   Benefits  This is a full-time, salaried position with a full benefits package, including:  <ul><li>A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books  </li><li>3 weeks of PTO (4 weeks after 2 years) per year  </li><li>A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years  </li><li>Health, Dental, and Vision Insurance   </li><li>Disability Insurance  </li><li>Group and Supplemental Life Insurance   </li><li>Paid Family Leave  </li><li>401(k) with 3% match  </li><li>ESOP! </li><li>Team Profit Sharing </li><li>Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)  </li><li>Paid Volunteer Time Off   </li></ul>Location  We believe in Work-from-Anywhere and in the value of in-person relationships. We offer strong flexibility to work remotely, while also recognizing the importance of face-to-face connection through team meetings, all-staff gatherings, and in-person client meetings. We maintain a beautiful office in Manchester, NH, as well as a satellite office in Laconia, and we encourage each team member to choose the mix of home and in-office work that best supports their well-being and effectiveness. While coming into the office weekly is encouraged, it is not required. Because this role includes regular in-person client meetings, applicants must live within driving distance of our clients, offices, and team events to support client relationships, onboarding, and ongoing collaboration. Application  We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications:  jazz.co, jazzhr.com, and applytojob.com  Powered by JazzHR

Internship IT Jobs in New Hampshire

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Internship IT Jobs in New Hampshire

Summer Internship - Desktop Technician Mainstay Technologies, Inc.

Macy's 2026 Summer Internship, Store Management - Salem, NH Macy’s

SOC Analyst Mainstay Technologies, Inc.

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