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This internship offers students the opportunity to apply academic knowledge in a real-world setting while developing professional skills in hospitality, operations, marketing, inventory management, and strategic planning. The Business Operations Intern program at Chick-fil-A Alliance is designed to provide hands-on experience across multiple areas of restaurant operations and leadership.

Job Title: Business Operations Intern (Multi-Disciplinary)Location: Chick-fil-A – Alliance, OhioPosition Type: Internship (Part-Time / Seasonal)<h3>Position Overview</h3>The Business Operations Intern program at Chick-fil-A Alliance is designed to provide hands-on experience across multiple areas of restaurant operations and leadership. This internship offers students the opportunity to apply academic knowledge in a real-world setting while developing professional skills in hospitality, operations, marketing, inventory management, and strategic planning.Interns will have the opportunity to focus on one or more specialized tracks based on their field of study and career interests while contributing to key business initiatives and guest experience excellence.<h3>Internship Tracks & Responsibilities</h3>Hospitality Management (Hospitality, Communications, Business Majors)<ul><li>Deliver exceptional guest service and create a welcoming environment</li><li>Assist in developing and implementing hospitality strategies that enhance guest satisfaction</li><li>Support event planning and execution, including community outreach initiatives</li><li>Help design and sustain systems that improve consistency in guest experience</li></ul>Inventory Management (Business, Supply Chain Majors)<ul><li>Assist with inventory tracking, ordering, and stock management</li><li>Analyze usage trends and support cost-control initiatives</li><li>Help implement systems to improve inventory accuracy and efficiency</li><li>Collaborate with leadership to ensure proper supply levels and minimize waste</li></ul>Operations Management (Operations, Business Majors)<ul><li>Support daily restaurant operations and workflow optimization</li><li>Assist in analyzing processes to improve speed, quality, and efficiency</li><li>Help develop and sustain operational systems and standard procedures</li><li>Participate in strategic planning initiatives to improve overall performance</li></ul>Marketing (Marketing, Communications Majors)<ul><li>Assist with local marketing campaigns and promotional efforts</li><li>Support social media content creation and brand engagement</li><li>Help plan and promote events that drive community involvement</li><li>Analyze campaign effectiveness and provide recommendations for improvement</li></ul><h3>Strategic Planning & Systems Development (All Interns)</h3><ul><li>Collaborate with leadership to identify opportunities for business improvement</li><li>Assist in developing, implementing, and sustaining systems focused on guest satisfaction and operational excellence</li><li>Analyze data, guest feedback, and performance metrics to inform decision-making</li><li>Participate in planning sessions and contribute ideas aligned with business goals</li></ul><h3>Qualifications</h3><ul><li>Currently enrolled in or recently graduated from a relevant degree program (Must have completed at least two semesters of an undergraduate program)</li><li>Strong interest in business operations, hospitality, marketing, or supply chain</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational, analytical, and problem-solving abilities</li><li>Positive attitude with a willingness to learn and take initiative</li><li>Ability to work flexible hours, including evenings and weekends</li></ul><h3>Preferred Qualifications</h3><ul><li>Previous experience in customer service, leadership, or team-based environments</li><li>Demonstrated interest in one of the internship focus areas</li><li>Ability to think strategically and contribute innovative ideas</li></ul><h3>Learning Outcomes</h3><ul><li>Gain practical experience in a fast-paced business environment</li><li>Develop leadership, communication, and teamwork skills</li><li>Learn how to build, implement, and sustain effective business systems</li><li>Strengthen strategic thinking and data-driven decision-making abilities</li><li>Build a strong foundation for future career opportunities</li></ul><h3>Compensation & Benefits</h3><ul><li>Competitive hourly pay (if applicable)</li><li>Flexible scheduling</li><li>Mentorship from Chick-fil-A leadership</li><li>Opportunities for professional growth and advancement</li></ul><h3>How to Apply</h3>Interested candidates should submit a resume and indicate their preferred internship track(s), along with a brief statement outlining their career interests and goals.Chick-fil-A Alliance is committed to developing future leaders by providing meaningful, hands-on experience across multiple areas of business operations.Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.<h3>Salary</h3>$13.00 - $15.00 per hour<h3>Job Type</h3>Full time, Part time

Chick-fil-A

Summer Internship

Analysis Skills

Business Operations

Business Solutions

Campaigns

Communication Skills

Content Development

Cost Control

Customer Support/Service

Data Analysis

Event Management

Interpersonal Skills

Inventory Management

Leadership

Marketing

Marketing Communications

Mentoring

Operational Support

Operations

Operations Management

Operations Planning

Organizational Skills

Performance Management

Performance Metrics

Problem Solving Skills

Process Analysis

Process Improvement

Quality Management

Restaurant

Service Delivery

Social Media

Strategic Planning

Supply Chain

Systems Maintenance

Team Player

Trend Analysis

Usage Analysis

workstreamftpin

This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed. End-User SupportProvide first-level support for desktops, laptops, monitors, printers, and peripherals.

Junior Desktop Support Technician Position SummaryThe Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed Key ResponsibilitiesEnd-User Support<ul><li>Provide first-level support for desktops, laptops, monitors, printers, and peripherals</li><li>Assist users with login issues, basic software functionality, and device connectivity</li><li>Deliver professional, courteous customer service during onsite or desk-side support</li><li>Support device handoffs, new-hire setups, and workstation moves </li></ul>Hardware & Software Support<ul><li>Install, configure, and replace computer hardware and peripheral components</li><li>Install, uninstall, and update approved software and drivers</li><li>Perform basic troubleshooting for Windows operating system issues</li><li>Assist with antivirus, patching, and security-related tasks under guidance </li></ul>Device Imaging & Deployment<ul><li>Assist with imaging and configuring desktops and laptops using standard build processes</li><li>Perform device refreshes, reimaging, and redeployments as assigned</li><li>Validate system readiness prior to deployment by testing hardware and connectivity</li><li>Support hardware rollout and refresh initiatives at client or internal sites </li></ul>Ticketing, Documentation & Asset Management<ul><li>Log, update, and close tickets in the IT service management system with clear documentation</li><li>Record asset details including serial numbers, asset tags, and deployment information</li><li>Follow IT policies, security standards, and documented procedures</li><li>Escalate unresolved or complex issues to senior support staff as appropriate </li></ul> Required Qualifications<ul><li>Basic understanding of computer hardware and Windows operating systems</li><li>Familiarity with common desktop applications (Microsoft 365, web browsers, printers)</li><li>Strong attention to detail and ability to follow documented procedures</li><li>Good communication skills with a customer-service mindset</li><li>Willingness to learn new tools, technologies, and support processes </li></ul> Preferred Qualifications<ul><li>0–2 years of experience in IT support, help desk, or desktop support (internships included)</li><li>Coursework, certification, or hands-on experience in IT or computer technology</li><li>Exposure to PC imaging, asset management, or ticketing systems</li><li>CompTIA A+ or similar entry-level certification (or working toward one) </li></ul> Physical & Work Requirements<ul><li>Ability to lift and move computer equipment up to approximately 40 lbs</li><li>Work may involve sitting, standing, and hands-on technical tasks</li><li>Onsite work at client locations may be required, depending on assignment </li></ul> Key Outcomes of This Role<ul><li>Devices are properly imaged, configured, tested, and deployment-ready</li><li>End users receive timely, professional, and courteous technical support</li><li>Accurate documentation and asset records are consistently maintained</li><li>IT standards, security requirements, and service expectations are followed</li></ul>

MCPC

Junior Desktop Support Technician

1st Level Support

Antivirus

Asset Management

CompTIA A+

Computer Hardware

Computer Security

Computer Skills

Computer Workstations

Desktop Administration

Desktop PC

Detail Oriented

Documentation

Hardware Administration

Hardware Components

Hardware Quality Assurance

Help Desk

Identify Issues

Laptop PC

Microsoft Product Family

Microsoft Windows Operating System

Microsoft Windows System Administration

Peripheral Hardware

Printers

Record Keeping

Security Patches

Software Administration

System Validation

Systems Administration/Management

Technical Support

Time Management

Web Browsers

Crelate

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Summer Internship Chick-fil-A

Junior Desktop Support Technician MCPC

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