UNKNOWN

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The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications. System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America.

<p><strong>Overview</strong></p><p><br/> We are seeking a skilled and customer-focused <strong>Technical Support Analyst II</strong> to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.</p><p><br/><strong>Key Responsibilities</strong></p><ul><li><strong>Technical Support</strong><ul><li>Provide second-level support for hardware, software, and network issues. </li><li>Troubleshoot and resolve escalated tickets from Help Desk I staff. </li><li>Assist with installation, configuration, and maintenance of desktop systems and applications. </li></ul></li></ul><ul><li><strong>System Administration Assistance</strong><ul><li>Support user account management, permissions, and access controls. </li><li>Perform routine maintenance tasks such as updates, patches, and backups. </li><li>Assist in monitoring system performance and security. </li></ul></li><li><strong>Customer Service</strong><ul><li>Communicate effectively with end-users to understand and resolve technical issues. </li><li>Document solutions and provide clear instructions to users. </li><li>Deliver training and guidance on IT best practices when needed. </li></ul></li><li><strong>Collaboration & Escalation</strong><ul><li>Work closely with Systems Administrators and IT staff to resolve complex problems. </li><li>Escalate unresolved issues to Tier III or specialized teams as appropriate. </li><li>Contribute to knowledge base documentation for recurring issues. </li></ul></li><li><strong>Continuous Improvement</strong><ul><li>Identify opportunities to improve support processes and efficiency. </li><li>Stay current with emerging technologies and recommend improvements. </li><li>Participate in IT projects and system upgrades as assigned. </li></ul></li></ul><strong>Qualifications</strong><ul><li>Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). </li><li>2–4 years of experience in IT support or help desk roles. </li><li>Strong knowledge of Windows and/or macOS environments, Microsoft Office, and common business applications. </li><li>Familiarity with networking basics (TCP/IP, DNS, DHCP) and remote support tools. </li><li>Excellent problem-solving, communication, and customer service skills. </li><li>Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Desktop Support Technician) are a plus. </li></ul>System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.<br/><br/>System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.<br/><br/> Ref: #208-Rowland Tulsa<p><br/></p>

<p style="color: var(--silver); font-size: 20px">Every day, System One focuses on services and solutions that require a high degree of specialization, in-demand technical skills, and large-scale operational expertise. We are essential partners to those on the front lines of our nation’s most critical infrastructure, technology, and life sciences initiatives. </p>
<p style="color: var(--silver); font-size: 20px">Founded more than 40 years ago as a staffing partner to the engineering industry, today System One is a diversified organization operating in over 50 locations and putting more than 9,000 people to work in the United States, Canada, and the United Kingdom.</p>

System One

Technical Support Analyst II

2nd Level Support

Access Control

Analysis Skills

Business Solutions

Communication Skills

CompTIA A+

CompTIA Network+

Computer Science

Continuous Improvement

Customer Relations

Customer Support/Service

DHCP (Dynamic Host Configuration Protocol)

DNS (Domain Name System)

Desktop PC

Documentation

Emerging Technology

Hardware Administration

Help Desk

Identify Issues

Information Systems/Technology IS/IT Administration

Information Technology & Information Systems

Knowledge Base

MCDST - Microsoft Certified Desktop Support Technician

Mac Operating System

Microsoft Office

Microsoft Windows Operating System

Outsourcing

Performance Analysis

Problem Solving Skills

Process Improvement

Service Delivery

Software Administration

Software Patches

Systems Administration/Management

Systems Maintenance

TCP/IP (Transmission Control Protocol/Internet Protocol)

Technical Support

User Account Administration

Snaphop

ADAPTED_NOW

Associate's degree (A.S.) or equivalent from two year College or technical school in Computer Science, Computer networking and technology, or Electrical Engineering Technology and one year related experience and or equivalent combination of education and experience. The Field Service Technician plans and coordinates in‑house and customer‑based field installation, integration, and troubleshooting of flight simulation systems—including PC‑based real‑time computing, image generation, projection and optical display systems, and associated electromechanical assemblies.

<p><strong>About FlightSafety International</strong></p><p>FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.</p><div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Purpose of Position</h2></div><div><p>The Field Service Technician plans and coordinates in‑house and customer‑based field installation, integration, and troubleshooting of flight simulation systems—including PC‑based real‑time computing, image generation, projection and optical display systems, and associated electromechanical assemblies. Ensures system functionality through the execution of documented test procedures and verifies that electromechanical, electronic, and software‑based subsystems meet all program specifications at customer facilities.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Tasks and Responsibilities</h2></div><div><ul><li>Reading, understanding, and interpreting block diagrams, wiring diagrams, assembly drawings, customer and regulatory specifications.</li><li>Using basic electronic test equipment and understanding of analog and digital technology necessary for analysis of problem(s) and determination of root cause(s) including recommendation(s) for repair, replacement, or other necessary corrective action.</li><li>Documenting and tracking issues identified in fulfillment of job duties through appropriate reporting channel following up and coordinating problem resolution with engineering, customer service, production, or quality assurance as required.</li><li>Developing, understanding, and executing detailed written customer and or program specific test procedures.</li><li>Providing effective written communication to supervision providing status of activities, trip reports, and other technical reports as required in fulfillment of job duties.</li><li>Providing an effective communication link between our customer and the company to help ensure a high level of service is provided to the customer.</li><li>Conducting on the job training (OJT) regarding the safe operation and maintenance of our visual system demonstrating appropriate skills to team members and customers.</li><li>Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.</li><li>Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments</li><li>Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.</li><li>Accountable for the accuracy and completeness of assigned tasks.</li><li>Able to adhere to a work schedule including prompt and regular attendance.</li><li>Ability to work in a constant state of alertness and in a safe manner.</li><li>Heavy travel is involved in this postion.</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Minimum Education and Experience</h2></div><div><p>Associate's degree (A.S.) or equivalent from two year College or technical school in Computer Science, Computer networking and technology, or Electrical Engineering Technology and one year related experience and or equivalent combination of education and experience.</p></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Knowledge, Skills, Abilities</h2></div><div><ul><li>Formal Microsoft Certified Desktop Support Technician or CompTIA A+, CompTIA Network+, CompTIA Server+ certifications and UNIX familiarity are preferred.</li><li>An additional requirement is having realworld experience including demonstrable successes delivering high levels of customer satisfaction in both installation and technical troubleshooting scenarios for hightechnology products.</li><li>Fluency in English, through both verbal and written communications; Able to read and interpret documents: Able to write routine reports and correspondence: Able to speak effectively before groups of customers or employees of organization.</li><li>Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.</li><li>Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>Valid Drivers License, where applicable.</li></ul></div></div><div style="padding:10px 0px;border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Physical Demands and Work Environment</h2></div><div><p>While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p></div></div></div><p>FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).</em></p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.</em></p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"> </p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.</em></p><p><strong>Cybersecurity Notice:</strong> All official recruiting communication from FlightSafety International will come from an <strong>@flightsafety.com</strong> email address.  FlightSafety International will never ask for personal or financial information through social media or third-party email providers. </p>

<p>Aviation professionals from around the world trust FlightSafety International to provide the  highest quality training and outstanding service. Our professional instructors deliver aircraft-  and mission-specific courses, using our comprehensive training systems and advanced- technology flight simulators designed to enhance safety. Trust your training to FlightSafety. </p>

FlightSafety International

Technician Field Service

Algebra

Assembly Drawings

Aviation Industry

CompTIA Server+

Computer Networks

Concrete

Corrective Action

Customer Satisfaction

Depth Perception

Distribution Control

Document Management

Driver's License

Electrical Engineering

Electrical Wiring

Electromechanical Assembly

Electromechanical Systems

Electromechanics

English Language

Government Organizations

Internet Security

Legal

Lift/Move 25 Pounds

Lift/Move 50 Pounds

Military

On Site Support

Presentation/Verbal Skills

Quality Assurance

Regulatory Requirements

Reporting Skills

Root Cause Analysis

Safety/Work Safety

Simulation

Social Media

Technology Analysis

Test Equipment

Testing

Training/Teaching

Treasury

Unix Operating Systems

Vehicle Fleets

Writing Skills

Flight Safety International

<p><strong>About FlightSafety International</strong></p><p>FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.</p><div><div style="border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Purpose of Position</h2></div><div><p>The Field Service Technician plans and coordinates in‑house and customer‑based field installation, integration, and troubleshooting of flight simulation systems—including PC‑based real‑time computing, image generation, projection and optical display systems, and associated electromechanical assemblies. Ensures system functionality through the execution of documented test procedures and verifies that electromechanical, electronic, and software‑based subsystems meet all program specifications at customer facilities.</p></div></div><div style="border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Tasks and Responsibilities</h2></div><div><ul><li>Reading, understanding, and interpreting block diagrams, wiring diagrams, assembly drawings, customer and regulatory specifications.</li><li>Using basic electronic test equipment and understanding of analog and digital technology necessary for analysis of problem(s) and determination of root cause(s) including recommendation(s) for repair, replacement, or other necessary corrective action.</li><li>Documenting and tracking issues identified in fulfillment of job duties through appropriate reporting channel following up and coordinating problem resolution with engineering, customer service, production, or quality assurance as required.</li><li>Developing, understanding, and executing detailed written customer and or program specific test procedures.</li><li>Providing effective written communication to supervision providing status of activities, trip reports, and other technical reports as required in fulfillment of job duties.</li><li>Providing an effective communication link between our customer and the company to help ensure a high level of service is provided to the customer.</li><li>Conducting on the job training (OJT) regarding the safe operation and maintenance of our visual system demonstrating appropriate skills to team members and customers.</li><li>Exhibit and practice professional and courteous behavior while interacting with both internal and external customers.</li><li>Interact within a cooperative environment through beneficial behavior, commitment to common goals, contribution to problem solving, communication of ideas and suggestions, and encouragement to other employees and departments</li><li>Accountable for the control and distribution of documents and or equipment subject to export control restrictions and the security of FSI materials, projects and business information regarding the methods and techniques used in the production and usage of FSI products.</li><li>Accountable for the accuracy and completeness of assigned tasks.</li><li>Able to adhere to a work schedule including prompt and regular attendance.</li><li>Ability to work in a constant state of alertness and in a safe manner.</li><li>Heavy travel is involved in this postion.</li></ul></div></div><div style="border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Minimum Education and Experience</h2></div><div><p>Associate's degree (A.S.) or equivalent from two year College or technical school in Computer Science, Computer networking and technology, or Electrical Engineering Technology and one year related experience and or equivalent combination of education and experience.</p></div></div><div style="border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Knowledge, Skills, Abilities</h2></div><div><ul><li>Formal Microsoft Certified Desktop Support Technician or CompTIA A+, CompTIA Network+, CompTIA Server+ certifications and UNIX familiarity are preferred.</li><li>An additional requirement is having realworld experience including demonstrable successes delivering high levels of customer satisfaction in both installation and technical troubleshooting scenarios for hightechnology products.</li><li>Fluency in English, through both verbal and written communications; Able to read and interpret documents: Able to write routine reports and correspondence: Able to speak effectively before groups of customers or employees of organization.</li><li>Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; Able to apply concepts of basic algebra.</li><li>Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>Valid Drivers License, where applicable.</li></ul></div></div><div style="border:1px solid transparent"><div style="font-size:16px;word-wrap:break-word"><h2 style="font-size:1em;margin:0px">Physical Demands and Work Environment</h2></div><div><p>While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk and sit. The employee must regularly lift and /or move up to 10 pounds, frequently lift and or move up to 25 pounds and occasionally lift and or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p></div></div></div><p>FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).</em></p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.</em></p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"> </p><p style="margin:0in;font-size:12pt;font-family:'aptos' , sans-serif"><em>This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.</em></p><p><strong>Cybersecurity Notice:</strong> All official recruiting communication from FlightSafety International will come from an <strong>@flightsafety.com</strong> email address.  FlightSafety International will never ask for personal or financial information through social media or third-party email providers. </p>

Technician Field Service (Broken Arrow, OK, US, 74012)

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Internship IT Jobs in Sapulpa, OK

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Technical Support Analyst II System One

Technician Field Service FlightSafety International

Technician Field Service (Broken Arrow, OK, US, 74012) FlightSafety International

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