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The internship provides competitive pay ($15-$25/hr), travel stipends, a summer living stipend, and activities like corporate visits and professional development series. Join a diverse, fast-paced company offering paid summer internships with hands-on professional experience in areas like engineering, manufacturing, R&D, finance, IT, and more.

HOUR

Join a diverse, fast-paced company offering paid summer internships with hands-on professional experience in areas like engineering, manufacturing, R&D, finance, IT, and more. Interns will develop skills through projects, mentorship, and professional events, with opportunities for growth into full-time careers. Applicants should be enrolled in relevant fields (e.g., Materials Science, Engineering, Business, IT), curious, creative problem-solvers, and U.S. citizens or Permanent Residents. The internship provides competitive pay ($15-$25/hr), travel stipends, a summer living stipend, and activities like corporate visits and professional development series. Locations vary across multiple U.S. sites. Materion values inclusion, equal opportunity, and supports veterans and individuals with disabilities.

Materion

2026 Internship & Co-Op Program

Finance

Information Technology & Information Systems

Manufacturing

Material Science

Materials Engineering

Mentoring

Problem Solving Skills

Research & Development (R&D)

Hire Recruits

Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies. An Excellent Communicator - Our clients see our Help Desk Support Technicians as an extension of their own team, and we need you to be able to talk to them on their terms, and have them not only understand you, but hopefully hang on your every word (and follow your lead).

YEAR

We have IT Technical Support Specialist Tier 1 positions open in our Help Desk team. We are a leading IT Managed Service Provider to small and mid-sized companies located in Cleveland, Ohio and beyond. We provide Managed IT Services, IT Support & Consulting, and integrate cloud and mobile technologies for companies who have complex IT needs but are too small to warrant having a dedicated IT department.We're looking forward to adding great new members to our team. Thanks in advance for your consideration.This is an additional position to our team with the goal of getting things done better and faster and helping drive efficiencies throughout our service operations. You'll be focused on three types of work – client onsite service delivery, service team project delivery and general ticket coverage. You will also be scheduled to assist with larger projects on a case-by-case basis.What kind of person are we looking for?Cutting Edge - As an IT Managed Service Provider, we are focused on delivering the latest and greatest to our clients, while keeping their business objectives in the front of our minds. That means that we need you to know about new technologies, tools and trends to keep our team and our clients current.Thirsty for Knowledge - Our clients have questions, and it's important that you give them great answers! We want you to be the Wikipedia of all things business and IT (complete with excellent peer review abilities to help your teammates).An Accomplished Juggler - You'll be juggling tickets, internal IT specialties and projects, while simultaneously avoiding nerf darts each day. We're looking for your best Matrix-like Keanu Reeves impression while you're knocking out service tickets faster than we can send new ones your way.Calm, Cool, and Collected - You're likely to get thrown a few curve balls as a Help Desk Support Technician. We need you to be able to take a deep breath, wait for the right moment, and knock them out of the park.An Excellent Communicator - Our clients see our Help Desk Support Technicians as an extension of their own team, and we need you to be able to talk to them on their terms, and have them not only understand you, but hopefully hang on your every word (and follow your lead).So, what will I be doing every day?<ul style="margin-bottom:0in;margin-top:0px"><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Answering, evaluating, and prioritizing incoming telephone, voice mail, e-mail, and in-person requests for assistance from clients experiencing problems with hardware, software, networking, server and other computer-related technologies.</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Troubleshoot Microsoft Windows and Office</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Troubleshoot Network, VOIP, Internet Issues, Peripherals (Printers, Scanners, and other devices)</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Provide support for backups, antivirus, web filtering, and spam filtering</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Provide support for common business applications (ERP, Emails, etc.)</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Provide support for common IT tasks (password resets, new user setups, etc.)</li><li style="text-align:justify;margin:0in 0in 0in 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Provide end user training for common support requests</li><li style="text-align:justify;margin:0in 0in 8pt 0px;line-height:107%;font-size:11pt;font-family:'calibri' , sans-serif">Travel on site to customer’s location when physical support is required.</li></ul> What are the requirements for this position?Here is a list of our "must-haves" in a Service Technician:Capable - Our hiring process is focused on your abilities, not your experience. If you think you'd be great at this job, please apply. The worst we can say is no.Knowledgeable - If you do apply, you'll get the great pleasure of passing about 10 different tests. Well not really 10, more like 2, but it might feel like 10 by the time you're done.  We want to learn about your basic understanding of IT systems, networks, and software applications and your familiarity with common operating systems (Windows, macOS, Linux) and office productivity software.Professional - The businesses we help are our “clients” with whom we have built a long-term professional relationship. If you can show us that you can maintain a professional and courteous demeanor in all client interactions and provide a high level of client satisfaction with timely and efficient support, you are the professional IT Service Technician we want on our team.Helpful - We're a team. We want you to be an integral part of it. Which means we need you to help us, and we'll help you, and we'll all do it with smiles on our faces (at least most of the time).Honest - We want the truth, and to hear it from you straight without all of the sugar coating. That's what you'll get from us, and we expect the same in return.Hard Working - We're a company that's growing, changing and pushing the envelope every single day. We're going to expect you to work hard and focus on moving yourself forward. It'll be worth it. We promise.Educated - There are a few pre-requisites for a position with our team. One is that you got an education that will help support your career path. For this position, it means at least an AA or Technical degree in something that's at least kind of computer or IT related. If you've got a bachelor's degree, that's even better (unless it's in General Studies). Heck, we'll even take a master's degree (although we might not be able to afford you). If you've got a PhD, then we definitely can’t afford you. Sorry.What do I get for all my hard work?Good question! Here's the scoop on this position:Money - The salary range for this position is $40K - $55K/year depending on experience. After you've completed your training, you'll be eligible for our professional development roadmap-based bonuses, which give you the opportunity to earn additional money each year.Time - We'd like 40 hours/week from you. It might be 45 occasionally, but not very often.Medical - We pay 66% of your medical insurance!Retirement - We provide a Simple IRA retirement plan, matched dollar per dollar for up to the first 4% of your salary, and you'll become eligible after 6 months of employment.Disability, Life and Catastrophic Health insurance through AFLAC, voluntary employee payroll deduction.Term life insurance in the amount of $10,000 company fully paid, additional coverage available for yourself, spouse and children for voluntary payroll deductionPaid holidays - You'll get paid for 8 holidays without even showing up to work!Two weeks' vacation after 12 months with the first (one) week available of your two weeks after six months.Additional PTO - You get 40 additional paid personal hours off per year -- you can use them if you're sick or for personal matters.How do I apply?Please submit your resume and cover letter through the procedures in this posting. No phone calls or recruiters please. If you're serious about this job, please tell us "why" you're the person we're looking for. We're looking forward to learning more about you!Thanks for taking the time to read our novel of a job posting. We hope you are as excited about this opportunity as we are!

Confidential Company

Help Desk IT Technical Support Specialist Tier 1

Antivirus

Business Solutions

Cloud Computing

Communication Skills

Computer Servers

Content Filtering Software

Customer Relations

Customer Satisfaction

Document Scanners

ERP (Enterprise Resource Planning)

Establish Priorities

Help Desk

Information Technology Consulting

Linux Operating System

Mac Operating System

Maintenance Services

Management of Information Systems/Technology (MIS)

Microsoft Office

Microsoft Windows Operating System

Microsoft Windows System Administration

Mobile Technology

Multitasking

Network Administration/Management

Network Software

On Site Support

Operating Systems

Peripheral Hardware

Printers

Service Delivery

Software Administration

Spam Filtering

Technical Support

Technical Training

Time Management

VoIP (Voice over IP)

Voice Mail

Trinet ATS Feed

This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed. End-User SupportProvide first-level support for desktops, laptops, monitors, printers, and peripherals.

Junior Desktop Support Technician Position SummaryThe Junior Desktop Support Technician provides entry-level technical support for end users, assisting with the setup, maintenance, and basic troubleshooting of desktop and laptop computers, peripherals, and standard business applications. This role is ideal for individuals early in their IT career who are looking to gain hands-on experience in a structured support environment while following documented processes, security standards, and service-level expectations.This position focuses on Level 1 desktop support, device deployment, and user assistance, with escalation paths to senior technicians as needed Key ResponsibilitiesEnd-User Support<ul><li>Provide first-level support for desktops, laptops, monitors, printers, and peripherals</li><li>Assist users with login issues, basic software functionality, and device connectivity</li><li>Deliver professional, courteous customer service during onsite or desk-side support</li><li>Support device handoffs, new-hire setups, and workstation moves </li></ul>Hardware & Software Support<ul><li>Install, configure, and replace computer hardware and peripheral components</li><li>Install, uninstall, and update approved software and drivers</li><li>Perform basic troubleshooting for Windows operating system issues</li><li>Assist with antivirus, patching, and security-related tasks under guidance </li></ul>Device Imaging & Deployment<ul><li>Assist with imaging and configuring desktops and laptops using standard build processes</li><li>Perform device refreshes, reimaging, and redeployments as assigned</li><li>Validate system readiness prior to deployment by testing hardware and connectivity</li><li>Support hardware rollout and refresh initiatives at client or internal sites </li></ul>Ticketing, Documentation & Asset Management<ul><li>Log, update, and close tickets in the IT service management system with clear documentation</li><li>Record asset details including serial numbers, asset tags, and deployment information</li><li>Follow IT policies, security standards, and documented procedures</li><li>Escalate unresolved or complex issues to senior support staff as appropriate </li></ul> Required Qualifications<ul><li>Basic understanding of computer hardware and Windows operating systems</li><li>Familiarity with common desktop applications (Microsoft 365, web browsers, printers)</li><li>Strong attention to detail and ability to follow documented procedures</li><li>Good communication skills with a customer-service mindset</li><li>Willingness to learn new tools, technologies, and support processes </li></ul> Preferred Qualifications<ul><li>0–2 years of experience in IT support, help desk, or desktop support (internships included)</li><li>Coursework, certification, or hands-on experience in IT or computer technology</li><li>Exposure to PC imaging, asset management, or ticketing systems</li><li>CompTIA A+ or similar entry-level certification (or working toward one) </li></ul> Physical & Work Requirements<ul><li>Ability to lift and move computer equipment up to approximately 40 lbs</li><li>Work may involve sitting, standing, and hands-on technical tasks</li><li>Onsite work at client locations may be required, depending on assignment </li></ul> Key Outcomes of This Role<ul><li>Devices are properly imaged, configured, tested, and deployment-ready</li><li>End users receive timely, professional, and courteous technical support</li><li>Accurate documentation and asset records are consistently maintained</li><li>IT standards, security requirements, and service expectations are followed</li></ul>

MCPC

Junior Desktop Support Technician

1st Level Support

Asset Management

CompTIA A+

Computer Hardware

Computer Security

Computer Skills

Computer Workstations

Customer Support/Service

Desktop Administration

Desktop PC

Detail Oriented

Documentation

Hardware Administration

Hardware Components

Hardware Quality Assurance

Identify Issues

Laptop PC

Microsoft Product Family

Record Keeping

Security Patches

System Validation

Systems Administration/Management

Web Browsers

Crelate

OTHER

The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

Overview:
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Director, IT End User Services. The Desktop Support Technician is part of the Teir II team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems. The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment. The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust’s corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.

Responsibilities:
<ul style="margin-bottom:0in;margin-top:0px"><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Follow up with customers to ensure their technology needs are being met and issues are resolved.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Provide desktop/laptop break/fix/maintenance support</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Document incidents, problems and requests in the company ticketing system (ServiceNow).</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Ensures detailed work notes are documented with every ServiceNow ticket.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Escalate critical incidents to Management as needed.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Perform regular stock room audits to assist the IT Asset Management team</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Day-to-day-operational activities associated with shipping and receiving of IT hardware.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Work independently while simultaneously being a collaborative team member striving for team success.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Follow standard operating procedures around process and documentation.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Minimal travel required.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Keeps current with market trends and demands.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Performs other functionally related duties as assigned.</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">May be required to work overtime as assigned. </li></ul>

Qualifications:
Required:<ul style="margin-bottom:0in;margin-top:0px"><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Associates degree: proven industry experience will be acceptable in lieu of degree</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">2-3 years of experience in IT Desktop Support with a focus on end user facing services</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">A+ Certification highly desirable</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Experience with Windows 10</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Knowledgeable in Microsoft Office Applications</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Working knowledge with Help Desk ticketing systems such as ServiceNow</li></ul> Preferred:<ul style="margin-bottom:0in;margin-top:0px"><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Hands on experience with Adobe Acrobat, VPN Clients, Cisco Jabber</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Troubleshoot and installation of Laptops/PC, printers, and copiers</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Experience working with Active Directory</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Basic Networking (TCP/IP)</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Cisco Phones and Soft Phones</li><li style="color:black;line-height:normal;margin-top:0in;margin-right:0in;margin-bottom:8pt;font-size:12pt;font-family:'aptos' , sans-serif">Microsoft MCP (Microsoft Certifications)</li></ul>The salary range for this role is $19 - $26.00/hour. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer:
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

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Internship IT Jobs in Solon, OH

2026 Internship & Co-Op Program Materion

Help Desk IT Technical Support Specialist Tier 1 Confidential Company

Junior Desktop Support Technician MCPC

Desktop Support Technician I AmTrust Financial Services, Inc.

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