Chanhassen, MN30+ days ago
Key Responsibilities Provide basic in‑person and remote technical support to internal staff following established procedures Diagnose and resolve routine hardware, software, and access issues using documented solutions Accurately log, update, and close support tickets in the IT ticketing system Escalate complex or unresolved issues to senior IT staff according to defined protocols Assist with technology asset management, including device setup, shipping, receiving, and inventory tracking Document troubleshooting steps and solutions to support the internal knowledge base Follow IT security policies and best practices Assist with special projects and administrative IT tasks as assigned Required Skills High School Diploma or GED required 0-2 years of entry‑level IT support, help desk, or technical customer service experience (professional, academic, or internship) Basic understanding of computer hardware, operating systems, and common productivity software Exposure to Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint Strong written and verbal communication skills Ability to follow instructions, accept feedback, and work effectively as part of a team Ability to lift up to 50 lbs Preferred Skills Description Coursework, certification, or training in information technology or computer systems Prior experience working in a ticket‑based support environment Familiarity with basic troubleshooting methodologies * Interest in pursuing long‑term growth in IT support or technology operations. This role supports the organization's technology environment by handling routine support requests, assisting with technology asset management, and maintaining accurate documentation.