Effectively respond to all customer inquiries received by various digital methods including telephone, fax, email chat regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties needed to provide superior service. After successful completion of training, based on business need, one of the following shifts will be assigned: 8:30am - 5:00pm ET 9:30am - 6:00pm ET 10:30am - 7:00pm ET 11:30am - 8:00pm ETKnowledge: Knowledge of billing/finance and eligibility processes, practices, and conceptsAlign to Quest Culture & How We Work: CUSTOMER FIRST - We serve the needs of our patients and customers first and foremost.