The Customer Service and Registration (CSR) Coordinator position works as a member of the Continuing Professional Development (CPD) team to source details, troubleshoot, and launch in-person and online events across disciplines and programs at MAHEC As the first point of contact for thousands of event registrants, most often by email and phone, CSR Coordinator works across multiple state AHEC and MAHEC-specific systems and databases to create and maintain information related to educational events, including customer registrations, payments, evaluations, certifications of course completion, scholarship opportunities, credit hours needed for licensure, and several other key event details. Maintain a strong working knowledge of several state AHEC and MAHEC-specific systems and databases to provide in the moment technical assistance to event registrants, including tracking and referencing registrations across all portals, processing payments, cancellations, refunds, and credits, and delivering information related to course completion and certification.