Respond to basic and complex policy inquiries and provide direct customer service to Agents by assisting with interpretation, application, and communication of rating algorithms, the policy contracts, workers compensation laws, Manual Rules Experience Rating calculations, Anniversary Rating Dates and multiple and conflicting state factors/rules. Review and approve/decline endorsement requests that include, but are not limited to adding/removing a new state/name/entity/location, changes in ownership, payroll, class codes, credits, Waivers of Subrogation, Wrap-up/OCIP/CCIP, Alternate Employer, Federal/Risk IDs, Officers, payment plans, and policy cancellation.