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Surveillance Investigator

Minimum Auto Insurance Coverage: $100,000 per person, $300,000 per accident bodily injury, and $50,000 property damage. Our vibrant company culture, driven by core values of integrity, innovation, and excellence, fosters a supportive and collaborative environment where every individual is valued.

Salary

KBSkills

ACTIVE

HOUR

<br/>Description:<p><b>Salt Lake City, Utah</b></p><p><b>Job Type: Part-time </b></p><p><br/></p><p>Eager to start your career in a growing industry? Get paid to learn the ropes of fraud investigation and real-world surveillance. Frasco offers fully paid investigator training to help you launch your career!</p><p><b>Is surveillance right for you? Watch this:</b><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fyoutu.be%2FKRkQkTQqPnM&data=05%7C01%7Cmmastramico%40frasco.com%7C56dfd52b6bc54b40071d08dafa63677f%7Cc21a292ed5164f4c81dc319d8cbb8bfc%7C0%7C0%7C638097602101273374%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=X7Ved6UTFUdwm%2FBKunn6oUNH6uBS5Q5W3svV7u6rUpo%3D&reserved=0" rel="nofollow"><u>https://youtu.be/KRkQkTQqPnM</u></a></p><p><br/></p><p><b>About Frasco: </b></p><p><br/></p><p>Frasco has been in business for 60 years as a family-owned full-service investigation company with hundreds of investigators and regional offices nationwide. Our vibrant company culture, driven by core values of integrity, innovation, and excellence, fosters a supportive and collaborative environment where every individual is valued. We are committed to diversity and inclusion, encouraging applications from all backgrounds. Join us to make a meaningful impact and thrive in a positive, respectful workplace. </p><p><br/></p><p><b>Compensation:</b></p><ul><li><b>Hourly Rate:</b> $20 - $26 per hour (Weekly Pay) Commensurate with experience and performance</li><li><b>Travel Time:</b> Travel commute time is compensated at 85% of regular hourly rate, after standard commute deduction</li><li><b>Mileage Reimbursement:</b> Door-to-door mileage reimbursement for all travel</li><li><b>Paid Administrative Time: </b>Compensation for report writing and administrative time</li><li><b>Paid Training:</b> Compensation for training sessions to ensure you are well-prepared for your role</li></ul><p><b>Full-Time Benefits:</b></p><ul><li>Paid Time Off and Paid Holidays</li><li>Health, Dental, Vision, Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts</li><li>401K with Company Match</li></ul>Requirements:<p><b>Responsibilities:</b></p><ul><li>Review assignments to determine case objectives and develop or follow action plans</li><li>Utilize various surveillance equipment and technology</li><li>Perform surveillance and activity checks, documenting video footage and relevant information</li><li>Conduct surveillance indoors and outdoors, involving extended periods of walking, standing, or sitting</li><li>Drive safely and effectively in varied weather and traffic conditions</li><li>Move swiftly and discreetly to observe subjects</li><li>Maintain high standards of communication and confidentiality, adhering to ethical and legal guidelines</li><li>Prepare detailed reports with timestamps and supporting evidence for legal use</li><li>Adapt to changing circumstances and work flexible hours, including nights, weekends, and holidays</li><li>Attend and testify at hearings as required</li></ul><p><b>Requirements:</b></p><ul><li>Exceptional writing and communication skills</li><li>Strong attention to detail and commitment to accuracy and quality</li><li>Ability to work independently and meet established deadlines</li><li>Strong critical thinking skills</li><li>Self-starter with accountability for results and performance</li><li>Flexible schedule, including weekends</li><li>Ability to travel to and from assignments daily</li></ul><p><b>Qualifications and Equipment:</b></p><ul><li>Valid driver's license with good driving record</li><li>Minimum Auto Insurance Coverage: $100,000 per person, $300,000 per accident bodily injury, and $50,000 property damage</li><li>Reliable personal vehicle, tinted windows preferred</li><li>HD camcorder, covert camera, smartphone, computer or laptop, approved video software, and internet connectivity</li></ul><p><b>Preferred Experience:</b></p><ul><li>High school diploma or associate's degree in criminal justice or related field</li><li>Military background; insurance or investigations experience</li></ul><p><b>Ready to make a difference? Apply now!</b></p><p>All replies are confidential </p><p><br/></p><p>Equal Employment Opportunity Employer </p><p><br/></p><p>PM18</p><br/><br/><br/><br/><p>PI9a423de5dc6d-25401-35406478</p>

Frasco Inc

salaryMin

salaryMax

payPeriod

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Auto Insurance

Communication Skills

Criminal Justice

Detail Oriented

Documentation

Driver's License

Fraud Investigation

High School Diploma

Insurance

Internet Application

Internet Video

Laptop PC

Legal

Military

Reimbursement

Reporting Skills

Smartphones

Surveillance

Team Player

Time Management

Willing to Travel

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OFFSITE

Investigator

The position supports the Assistant Manager and Manager Operations (Service Delivery) and performs a variety of duties focused on investigating and resolving customer feedback related to transit operations and service delivery. Employee assistance program includes counseling, legal services, financial planning, UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness.

<br/><b>Utah Transit Authority</b><br/><br/><div><h2>JOB SUMMARY</h2><div>The position supports the Assistant Manager and Manager Operations (Service Delivery) and performs a variety of duties focused on investigating and resolving customer feedback related to transit operations and service delivery. This position assists in the investigation of customer feedback and complaints by gathering relevant information, reviewing evidence, and preparing initial case documentation. For example, this position pulls and analyzes data, including service records, schedules, and other operational evidence, to support case reviews and resolutions. This position engages with employees to gather statements and information needed for case investigations, ensuring accurate and thorough documentation. </div><div></div><div>This position handles operations-related Americans with Disabilities Act (ADA) cases, ensuring compliance with federal regulations and organizational policies. This position tracks and manages the status of assigned cases, ensuring they are processed efficiently and in line with procedures and work instructions. </div><div></div>This position works closely on union matters to resolve issues and to promote a positive work environment for all employees. This position is required to establish and maintain a strong relationship with service units and other departments to fulfill requests, support special projects, and resolve issues. This position is required to demonstrate a commitment to safety that guides all aspects of work through consistent and professional behaviors in performance of the essential duties.</div><div></div><div><h2>MINIMUM QUALIFICATIONS</h2><div></div><div><b>EDUCATION/TRAINING:</b></div><div>High school diploma or equivalent required. An associates degree in public administration, transportation, statistics, or a closely related field is preferred.</div><div><b></b></div><div><b>EXPERIENCE:</b></div><div>Two years of experience in transit operations, maintenance, scheduling, or a related support function. Experience in investigating customer feedback related to transit operations and service delivery is preferred.</div><div></div><div><b>Knowledge/Skills: </b></div><ul><li>Basic understanding of transit operations and service delivery.</li><li>Familiarity with technology tools used in transit operations, including Computer-Aided Dispatch / Automatic Vehicle Location systems, Customer Relationship Management software, and CCTV.</li><li>Fundamentals of investigation practices, including evidence gathering, data analysis, and basic interviewing techniques.</li><li>General knowledge of relevant regulations, such as ADA and FTA standards.</li><li>Support operations and investigations under the direction of a supervisor.</li><li>Effective prioritization of tasks.</li><li>Manage assigned investigations.</li><li>Proficient use of Customer Relationship Management software and other technology tools in daily tasks.</li><li>Strong communication skills for interfacing with employees, customers, and stakeholders.</li><li>Competence in reviewing evidence, such as video and data, and supporting report generation.</li><li>Manage multiple tasks simultaneously, track case progress, and meet deadlines.</li><li>Coordination and teamwork skills.</li><li>Basic problem-solving skills to address operational issues and customer concerns.</li></ul><div><b>Abilities: <i>(UTA Competencies)</i></b></div><ul><li>Assist with investigations by gathering evidence, conducting initial interviews, and analyzing basic data to support the resolution of customer feedback and operational issues.</li><li>Handle routine cases and escalate complex investigations to the Assistant Manager as needed.</li><li>Follow established systems, processes, procedures, and work instructions to ensure compliance with operational and regulatory standards.</li></ul>Support compliance with ADA, FTA, and other relevant regulations in all assigned work, including investigations and service interactions</div><p>This job requires regular and predictable attendance. <strong></strong></p><p><strong>- OR -</strong></p><p>An equivalent combination of relevant education and experience.</p><p>[UTA reserves the right to determine the equivalencies of education and experience.]</p><p/><h1><strong>UTAs benefits package for full-time administrative employees includes:</strong></h1><ul><li>Health, dental, vision, life/AD&D, short-term and long-term disability insurance (eligible after 30 days of employment), with Flexible Spending and Dependent Care accounts.</li><li>Onsite Health and Wellness Clinics for medical care at no cost to employees, spouses, and dependent</li><li>22 days of accrued paid time off (13 vacation days and 9 sick days), which increases with tenure at</li><li>10 paid holidays and two paid (2) floating holidays per</li><li>Retirement options - Pension Plan with 5-year vesting schedule and 457 Contribution Plan, available for immediate contributions and company</li><li>Generous tuition reimbursement for higher education, available for any higher education degree (bachelor, master, or PHD). Course of study must be approved prior to enrollment.</li><li>Training, development, and career advancement</li><li>Paid parental leave for birth, adoption, and child placement (after 12 months of employment).</li><li>Free transit passes for employee, spouse, and dependent</li><li>Employee assistance program includes counseling, legal services, financial planning,</li><li>UTA Well a comprehensive wellness program designed to support employees and dependents in their health and wellness</li><li>Free on-site fitness facilities and discounted <strong>membership to VASA </strong></li></ul><p/><p><strong>For more information on UTAs Total Rewards benefits package, please visit: <u><a href="https://jobs.jobvite.com/rideuta/#benefits" rel="nofollow">https://jobs.jobvite.com/rideuta/#benefits</a></u></strong></p><p><strong><u></u></strong></p><p><strong>Pay Rate: </strong>$21.875 per hour</p><p><strong>If interested, please apply before:</strong> March 3rd, 2025 by 5:59 PM</p><p/><div><i>*Utah Transit Authority is an Equal Opportunity Employer of all persons regardless of race, color, religion, sex, national origin, age, disability, covered veterans, sexual orientation, and gender identity. Women, minorities, and people with disabilities are encouraged to apply. Applicants needing an accommodation under the Americans with Disabilities Act for any part of the application process should contact UTA Human Resources at 801-287-2324. A minimum of two workdays notice prior to the need for the accommodation is required.</i></div><div></div><div><div><i>*Utah Transit Authority is a drug-free workplace, subject to federal drug and alcohol testing regulations under 49 CFR Part<a href="https://www.ecfr.gov/current/title-49/subtitle-A/part-40" rel="nofollow">40</a>,<a href="https://www.ecfr.gov/current/title-49/subtitle-B/chapter-VI/part-655" rel="nofollow">655</a>, and<a href="https://www.ecfr.gov/current/title-49/subtitle-B/chapter-II/part-219" rel="nofollow">219</a>. All offers for employment are contingent upon a successful pre-employment drug test. If a pre-employment test returns a non-negative result, an application for employment may be rejected. All employees are subject to reasonable suspicion and post-accident testing for drug and alcohol use. All safety sensitive employees are subject to random testing for drug and alcohol use.</i></div><div><i></i></div><div><i></i></div><div><i></i></div><div><i>PM21</i></div></div><br/><br/><br/><p>PI91bf588ad9bb-25401-36995510</p>

Utah Transit Authority

Customer Feedback Investigator

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