OTHER

FEED

UNKNOWN

Possesses in‑depth knowledge of the Core platform and related internal banking systems, including (but not limited to) Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, and File Maintenance. The Team Lead serves as an escalation point for complex cases, collaborates with internal partners, and supports continuous improvement of fraud prevention and detection strategies.

YEAR

Overview:
The Fraud Investigator Team Lead oversees a team responsible for investigating suspected fraud, resolving customer fraud claims, and delivering an exceptional customer experience throughout the process. This role provides day‑to‑day guidance, case oversight, and subject‑matter expertise while ensuring timely, accurate, and compliant handling of all fraud investigations. The Team Lead serves as an escalation point for complex cases, collaborates with internal partners, and supports continuous improvement of fraud prevention and detection strategies. This position is available in Greenville, SC and Blairsville, GA

What You’ll Do:
<ul><li>Team Leadership & Support<ul><li>Lead, mentor, and develop a team of fraud investigators, providing coaching, performance feedback, and ongoing training.</li><li>Serve as a working manager by supporting daily case processing during high‑volume periods while overseeing workload distribution, productivity, and case quality to maintain regulatory and internal standards.</li><li>Support onboarding and skill development related to fraud processes, investigation tools, and customer-contact best practices.</li><li>Act as the primary resource for complex investigator escalations, applying sound judgment and delivering clear updates and actionable recommendations to frontline staff and departmental leadership.</li></ul></li></ul><ul><li style="margin-right:0.5in">Fraud Investigation and Oversight <ul><li style="margin-right:0.5in">Conduct or oversee investigations involving suspected fraud across various channels (deposits, debit cards, digital banking, ACH, wires, etc.). </li><li style="margin-right:0.5in">Review investigation documentation for accuracy and completeness, confirming all actions and findings are recorded in the fraud platform.</li><li style="margin-right:0.5in">Submit IC3 reports for applicable fraud cases in accordance with established guidelines and reporting requirements.</li><li style="margin-right:0.5in">Complete LOI and HHL documentation, communicate with external financial institutions, and perform timely follow‑ups on outstanding requests.</li><li style="margin-right:0.5in">Oversee the accurate documentation of all investigative actions and findings within the fraud management platform.</li><li style="margin-right:0.5in">Ensure all investigations comply with bank policies, regulatory requirements, and industry best practices.</li></ul></li></ul><ul><li style="margin-right:0.5in">Customer Interaction<ul><li style="margin-right:0.5in">Communicate directly with customers to gather information, explain findings, and provide empathetic professional support throughout the dispute process. </li><li style="margin-right:0.5in">Coach investigators on delivering clear, empathetic, and professional communication to customers impacted by fraud.</li><li style="margin-right:0.5in">Support investigators in managing difficult conversations with customers, providing guidance and real‑time assistance when needed.</li><li style="margin-right:0.5in">Ensure timely and accurate updates are provided to customers throughout the fraud investigation process.</li></ul></li></ul><ul><li style="margin-right:0.5in">Collaboration<ul><li style="margin-right:0.5in">Escalate critical and large‑dollar fraud events, as well as emerging fraud trends, communicating timely insights to leadership.</li><li style="margin-right:0.5in">Collaborate with the Fraud Operations Manager and other fraud team leads to improve customer contact processes and reduce friction in fraud‑related interactions.</li><li style="margin-right:0.5in">Partner with Legal, Corporate Security, and Compliance to gather information, support case development, and respond to law enforcement or court‑ordered requests. </li><li style="margin-right:0.5in">Collaborate with internal departments—such as Online Banking, Card Services, Deposit Operations, and Branch Leadership—to resolve cases and strengthen fraud‑mitigation processes. </li></ul></li></ul><ul><li style="margin-right:0.5in">Reporting and Compliance<ul><li style="margin-right:0.5in">Prepare and deliver regular reporting on fraud cases, recovery activity, and team performance. </li><li style="margin-right:0.5in">Verify the team’s adherence to regulatory requirements, internal policies, and established operational procedures.</li><li style="margin-right:0.5in">Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.</li><li style="margin-right:0.5in">Ensure all investigations comply with bank policies, regulatory requirements, and industry best practices.</li><li style="margin-right:0.5in">Escalate to departmental leadership any issues requiring approvals beyond assigned authority, as well as any matters that could negatively impact United Community Bank.</li></ul></li></ul><ul><li>Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. </li></ul>

Requirements For Success:
<ul><li>Associate or Bachelor’s degree preferred. Equivalent combination of education and relevant financial‑crimes experience may be considered in lieu of a degree.</li><li>Minimum of 5 years’ work experience in fraud investigation.</li></ul>Required Skills:<ul><li>Strong analytical abilities with a focus on quickly and accurately identifying trends and patterns. </li><li>Demonstrated leadership and people‑management capabilities. </li><li>High attention to detail and strong organizational abilities. </li><li>Excellent communication skills.</li><li>Proficiency with investigative tools, technologies, and related software.</li><li>Demonstrate empathy and professionalism when assisting customers impacted by fraud. </li><li>Strong customer‑service orientation, with a commitment to delivering a positive experience to customers affected by fraud.</li><li>Ability to make sound judgments in moderately complex situations and provide well‑supported recommendations.</li><li>Knowledge of BSA/AML/OFAC regulations and adherence to all applicable requirements. </li><li>Knowledge of Regulation E and NACHA rules, with consistent compliance to both. </li><li>Understanding of Regulation CC and Federal Reserve return timeframes. </li><li>Understanding of card‑network rules and regulations.</li><li style="list-style-type:none"> </li></ul> Preferred Skills:<ul><li>Prior leadership, coaching, or team lead experience preferred.</li><li>Possesses in‑depth knowledge of the Core platform and related internal banking systems, including (but not limited to) Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, and File Maintenance.</li><li>Experience with key fraud and security platforms, including Verafin, Q6, Blue Voyant.</li><li>Familiarity with Service Now.</li></ul>Supervisory Responsibility: This position does manage employees. Working Environment and Physical Demands:<ul><li>This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copy machines, and printers.</li><li>Physical requirements: sedentary, climbing, standing, stooping, or typing</li><li>Position requires schedule flexibility to work evenings and weekends as needed.</li><li>This position requires up to 15% travel.</li></ul>

Conditions of Employment:
<ul><li>Must be able to pass a criminal background & credit check</li></ul>FLSA Status: Non-Exempt Position Type: This is a full-time position. Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:
USD $42,061.00 - USD $64,465.00 /Yr.

United Community Bank

Fraud Investigator Team Lead

Analysis Skills

Background Investigation

Banking Regulations

Banking Services

Best Practices

Coaching

Communication Skills

Community Banking

Continuous Improvement

Corporate Compliance

Customer Experience

Customer Relations

Customer Support/Service

Customer/Client Research

Data Collection

Detail Oriented

Distribution Management

Documentation

Federal Laws and Regulations

File Maintenance

Fraud Investigation

Law Enforcement

Leadership

Legal

Mentoring

Money Laundering

Onboarding

Online Banking

Operations Management

Operations Processes

Organizational Skills

People Management

Physical Demands

Policy Development

Procedure Development

Process Improvement

Regulations

Regulatory Compliance

Regulatory Requirements

Security Infrastructure

ServiceNow

Team Lead/Manager

Time Management

Trend Analysis

Typing

Willing to Travel

[AW]-iCims

As a Financial Investigator I, you’ll dive into the world of fraud detection, analyzing suspicious activities across various customer accounts (POS, ATM, Wire, ACH, Online Banking, Check, Mobile, etc.). Customer Interaction:Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience.

Overview:
United Community is looking for a meticulous and detail-oriented Financial Investigator I to join our team! As a Financial Investigator I, you’ll dive into the world of fraud detection, analyzing suspicious activities across various customer accounts (POS, ATM, Wire, ACH, Online Banking, Check, Mobile, etc.). Your mission is to identify potential fraud cases, complete necessary reports, and ensure a positive customer experience for those affected. You’ll document and evaluate your findings to support fraud trending and reporting, always adhering to best practices. 

What You’ll Do:
<ul><li>Fraud Detection & Analysis:<ul><li>Reviews & researches suspected fraud notices for all areas received through internal and external sources to determine fraud.</li><li>Investigates fraud activity, reports, and documents as required per regulatory guidance for each fraud type.</li><li>Identify fraud patterns and communicates trends to management.</li><li>File/Research and Understand ‘disputes/returns’ for POS, ATM, Wire, ACH, Online transactions, Checks, etc.</li><li>Report ‘real time’ fraud-related activity; ensuring that the affected UCBI area/branch is notified.</li><li>Ensure the investigation of all accounts assigned and make sure all efforts are recorded in Financial Intelligence platform (Verafin).</li></ul></li><li>Customer Interaction: <ul><li>Interacts with customers either victimized or suspected of fraud and performs appropriate actions required based on the case type while providing a positive customer experience.</li><li>Employ letter, phone, and e-mail contact with customers/branches throughout the investigative process.</li></ul></li><li>Collaboration & Reporting: <ul><li>Work with Legal team and Corporate Security on case building and/or pulling information for fraud cases for law enforcement or court requests.</li><li>Elevate to department management all issues requiring approval outside of the authority of the Financial Investigator’s position and all issues that may adversely affect United Community Bank.</li></ul></li></ul>

Requirements For Success:
<ul><li>A minimum of 3 years’ work experience in Financial Services Industry and/or understanding of fraud detection/investigations</li><li>Hands-on experience with fraud claims (Check, POS, ATM, Wire, Identity, Mobile, etc.)</li><li>In-depth knowledge of BSA/AML/OFAC laws and regulations</li><li>Strong time management and organizational skills</li><li>Comprehensive understanding of bank policies and procedures related to Fraud Prevention</li><li>Proficiency with Core systems and other internal banking systems (Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, File Maintenance).</li><li>Advanced skills in Microsoft Excel, Word, and email.</li><li>Ability to multi-task with excellent analytical and critical thinking skills.</li><li>Strong verbal and written communication skills.</li><li>Problem-solving and decision-making abilities, with the capacity to escalate issues when necessary.</li></ul>

Conditions of Employment:
<ul><li>Must be able to pass a criminal background check</li><li>This is a full-time position with flexibility for evenings and weekends as needed</li></ul>FLSA Status:<ul><li>Non-Exempt</li></ul>We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:
USD $34,102.00 - USD $49,382.00 /Yr.

Financial Investigator I

Financial Services

Microsoft Excel

Microsoft Word

Multitasking

Presentation/Verbal Skills

Problem Solving Skills

Team Player

Writing Skills

FULL_TIME

Our purpose is bold: to bring clinical trials front and center in your community, make them accessible to everyday people, and empower underrepresented communities to participate. At Civia Health, we’re reimagining how clinical trials are delivered—by putting patients first and empowering providers to lead innovation.

Reports to: Medical Director Join Us at Civia Health At Civia Health, we’re reimagining how clinical trials are delivered—by putting patients first and empowering providers to lead innovation. We’re seeking an experienced and compassionate Principal Investigator (PI) to oversee Phase 2–4 clinical trials in a collaborative, mission-driven environment. You’ll play a vital role in ensuring scientific integrity, patient safety, and regulatory compliance while contributing to groundbreaking research. At Civia Health, you're not just taking a job: You're joining a mission to transform the way clinical research is done. Our purpose is bold: to bring clinical trials front and center in your community, make them accessible to everyday people, and empower underrepresented communities to participate. We’re reinventing how clinical studies are run, delivering valid, scalable evidence with a consumer-first mindset. Too often, trials are expensive, fragmented, and overlook the experience of the participant. At Civia, we’re changing that. Our leadership team are experienced industry leading, visionary professionals who know what’s broken — and how to fix it. We treat participants like valued partners, not research subjects. That means supporting their agency, putting their needs, comfort, and enjoyment first — and rewarding them generously for their time and effort. What It Means to Work at Civia Every team member plays a crucial role in reshaping clinical research. You’ll help make studies more human-centered, inclusive, and efficient. We're looking for people who are driven by purpose, inspired by innovation, and ready to roll up their sleeves to do meaningful work.   At Civia, your contributions aren’t just transactional, they’re transformational. What You’ll Do <ul><li>Serve as the physician of record and lead clinical oversight for assigned trials. </li></ul><ul><li>Review and approve study protocols, informed consent documents, and source documentation. </li></ul><ul><li>Conduct physical exams, medical reviews, and oversee safety assessments for participants. </li></ul><ul><li>Ensure compliance with all ICH-GCP, FDA, and IRB regulations. </li></ul><ul><li>Provide guidance and mentorship to the clinical research team. </li></ul><ul><li>Engage with sponsors, monitors, and regulatory bodies as needed. </li></ul><ul><li>Occasional travel may be required for audits, site visits, or team meetings.  </li></ul>What You Bring <ul><li>Medical degree (MD or DO) with active and unrestricted license. </li></ul><ul><li>3+ years of experience as a Principal Investigator in clinical research (Phase 2–4 preferred). </li></ul><ul><li>Board certification in internal medicine, endocrinology, or related field preferred. </li></ul><ul><li>Strong working knowledge of GCP, FDA regulations, and clinical operations. </li></ul><ul><li>Excellent leadership, communication, and problem-solving skills. </li></ul><ul><li>Passion for innovation, ethics, and patient-centered care. </li></ul>What We Offer <ul><li>Competitive compensation </li></ul><ul><li>Medical, dental, and vision insurance </li></ul><ul><li>Generous PTO and paid holidays </li></ul><ul><li>Flexible scheduling options </li></ul><ul><li>Professional development and continuing education support </li></ul><ul><li>A mission-driven team that values respect, inclusion, and innovation </li></ul>Ready to Make an Impact? <ul><li>Mission with Meaning: Be part of a purpose-led team committed to health equity and real-world impact. </li></ul><ul><li>Startup Energy, Proven Expertise: Work fast, adapt quickly, and help build something new; guided by seasoned visionary professionals who’ve seen what needs to change. </li></ul><ul><li>People First Culture: We care deeply about our patients, participants, and each other. Collaboration, transparency, and bold, straight-talking are core to how we work. </li></ul><ul><li>Invested in Your Growth: We don’t just hire for today; we’re building the leaders and changemakers of tomorrow.  </li></ul>If you’re ready to be part of something meaningful—and work with people who care deeply about doing good work—apply today by submitting your resume and cover letter to the link above. We’re excited to learn more about you! Powered by JazzHR

Civia Health

Principal Investigator, MD

Clinical Monitoring

Clinical Research

Clinical Trial

Dental Insurance

Endocrinology

FDA Requirements

GCP (Good Clinical Practices)

ICH Regulations

IRB/IEC (Institutional Review Board/Independent Ethics Committee)

Internal Medicine

Maintain Compliance

Medical Records

Monitor Regulations

Patient Safety

Phase II Clinical Trials

Phase IV Clinical Trials

Quality of Care

Startup

Vision Plan

partner JazzHR

Overview:
Company Overview: Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you’re ready to grow with the best, explore a career with us and make a difference.

Job Description:
Allied Universal® is hiring a Surveillance Investigator. The Surveillance Investigator will perform discreet mobile and stationary surveillance of a Claimant to confirm current activities and capabilities to assist with the administration of an insurance claim. <ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="115" data-aria-level="1">No office to go to - travel daily to cases in the field!<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":700,"335559737":-20,"335559738":0,"335559739":0,"335559740":279}"> </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="116" data-aria-level="1">Opportunities for growth and career development<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #000000;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":700,"335559737":-20,"335559738":0,"335559739":0,"335559740":279}"> </li></ul><ul style="margin: 0px; padding: 0px; font-family: verdana;"><li style="margin: 0px 0px 0px 22px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_MSFontService, sans-serif;" aria-setsize="-1" data-leveltext="" data-font="Symbol" data-listid="15" data-list-defn-props="{"335552541":1,"335559685":1440,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="117" data-aria-level="1">Must possess a valid driver's license with at least one year of driving experience<span style="margin: 0px; padding: 0px; font-size: 10pt; font-family: Verdana, Verdana_EmbeddedFont, Verdana_MSFontService, sans-serif; color: #333333;" data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":700,"335559737":-20,"335559738":0,"335559739":0,"335559740":279}"> </li></ul> RESPONSIBILITIES:<ul><li>Conduct independent investigations of insurance claims across a range of coverage types, including workers’ compensation, general liability, property and casualty, and disability</li><li>Utilize various surveillance techniques and equipment to monitor subjects covertly</li><li>Document and report observations, activities, and any relevant information in a clear and concise manner</li><li>Collaborate with other investigators and law enforcement agencies as needed to gather information and coordinate efforts</li><li>Maintain confidentiality and adhere to legal and ethical standards in conducting surveillance operations</li></ul>QUALIFICATIONS (MUST HAVE):<ul><li>High school diploma or equivalent</li><li>Post offer, must be able to successfully complete the Allied Universal Investigations' training/orientation course</li><li>Minimum of one (1) year of verifiable work experience, preferably involving investigations or other protective service-related field</li><li>Flexibility to work varied and irregular hours/days including weekends and holidays</li><li>Ability to type reports in Microsoft Word format with minimal grammatical and punctuation errors</li><li>Proficient in utilizing laptop computers, video cameras and cell phones</li><li>Capable of maintaining focus and multitasking effectively in a dynamic environment</li><li>Demonstrated ability to manage stressful situations with composure and professionalism</li><li>Ability to work in a very independent environment</li></ul>PREFERRED QUALIFICATIONS (NICE TO HAVE):<ul><li>Associate’s Degree or higher, preferably in Criminal Justice</li><li>Security/Loss Prevention experience</li><li>Military experience</li><li>Law enforcement experience</li><li>Prior insurance investigations experience</li><li>Prior educational or professional incident reporting and/or investigations experience</li></ul>BENEFITS:<ul><li>Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance</li><li>Seven paid holidays annually, sick days available where required by law</li><li>Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul>

Closing:
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

Requisition ID:
2026-1588928

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or <a href="http://www.aus.com/" target="_blank">www.AUS.com</a>

Allied Universal

Surveillance Investigator

Accidental Death and Dismemberment (AD&D)

Cellular Telephone

Computer Skills

Criminal Justice

Disability Insurance

Driver's License

High School Diploma

Insurance

Insurance Claims

Laptop PC

Legal Standards

Loss Prevention

Military

Protective Services

Surveillance

The role oversees quality control operations to ensure accurate, consistent, and fair evaluations across all channels; while identifying performance gaps, recommending process improvements, and driving corrective actions to support continuous improvement. In‑depth knowledge of the Core platform and related internal banking systems, including (but not limited to) Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, and File Maintenance.

Overview:
This position provides strategic oversight of quality control and training functions for Fraud Agents, Fraud Investigators, and Fraud Team Leads. In partnership with the Fraud Program and Governance Manager and Fraud Operations Manager, the Administrator leads the development and delivery of training programs across all locations, with ownership of content to ensure alignment with regulatory and operational standards.  The role oversees quality control operations to ensure accurate, consistent, and fair evaluations across all channels; while identifying performance gaps, recommending process improvements, and driving corrective actions to support continuous improvement. Serving as a bridge between quality assurance and employee development, this position fosters a culture of excellence that enhances both customer and employee experiences. Additional responsibilities include coordinating training schedules and communications, maintaining updated training materials, and supporting audit readiness through accurate documentation and reporting. This position is available in Greenville, SC and Blairsville, GA

What You’ll Do:
<ul><li>Develops and delivers high-quality training programs and procedures for new and tenured employees, including Fraud Agents, Fraud Investigators, and Team Leads. </li><li>Leads the design and execution of quality assurance (QA/QC) frameworks and processes, ensuring accurate, consistent, and impartial evaluations.</li><li>Drives continuous improvement by identifying trends, performance gaps, and workflow inefficiencies, and implementing enhancements to fraud processes, call handling, and customer experience. </li><li>Performs regular reviews of calls and customer interactions to evaluate performance, ensure quality assurance and compliance standards, and identify coaching and development opportunities.</li><li>Ensures fraud controls are executed effectively while maintaining strong customer experience, reducing friction and building customer trust. </li><li>Collaborates with fraud program governance and fraud technology partners to implement process improvements, system enhancements, and program changes. </li><li>Ensure consistency and accuracy of quality evaluations through regular calibration sessions with leadership and QA reviewers.</li><li>Develops and delivers regular reporting on quality performance, training effectiveness, and key risk indicators to support leadership decision-making.</li><li>Maintains and refines quality scorecards and evaluation criteria to align with evolving fraud risks, policies, and business priorities.</li><li>Maintains and updates training materials, procedures, and knowledge resources to ensure accuracy and consistency.</li><li>Supports rollout of new fraud tools, procedures, and call flows, and communicates program updates, policy changes, and performance expectations. </li><li>Ensures compliance with regulatory requirements through ongoing review of procedures and audits of agent and investigator interactions. </li><li>Identifies and communicates individual and team training opportunities through analysis of performance data, exceptions, and audit trends. </li><li>Supports leadership in maintaining accurate documentation and records to ensure audit readiness and compliance.</li></ul> Other Duties: This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. 

Requirements For Success:
<ul><li>Associate or Bachelor’s degree preferred. Equivalent combination of education and relevant experience in training and quality control with a contact center or similar environment may be considered in lieu of a degree.</li><li>Minimum of 5 years’ in financial services with significant training, quality control, or related coaching or leadership experience. Fraud investigation experience preferred.</li></ul>Required Skills:<ul><li>Self-starter with the ability to work effectively with limited direction.</li><li>Strong analytical abilities with a focus on quickly and accurately identifying trends and patterns. </li><li>High attention to detail and strong organizational abilities. </li><li>Excellent communication skills.Proficiency with tools, technologies, and software related to contact center operations.</li><li>Demonstrate empathy and professionalism when assisting customers impacted by fraud. </li><li>Strong customer‑service orientation, with a commitment to delivering a positive experience to customers affected by fraud.</li><li>Ability to make sound judgments in moderately complex situations and provide well‑supported recommendations.</li><li>Knowledge of BSA/AML/OFAC regulations and adherence to all applicable requirements.</li></ul>Preferred Skills:<ul><li>In‑depth knowledge of the Core platform and related internal banking systems, including (but not limited to) Director, Wires, ACH, Online Banking, Debit Cards, Research/Returns, and File Maintenance.</li><li>Understanding of Bank products, services, and company culture.</li><li>Experience with key fraud and security platforms, including Verafin, Q6, Blue Voyant.</li><li style="list-style-type:none"> </li></ul> Supervisory Responsibility: This position does not manage employees. Working Environment and Physical Demands<ul><li>This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, copy machines, and printers.</li><li>Physical requirements: sedentary, climbing, standing, stooping, or typing</li><li>Position requires schedule flexibility to work evenings and weekends as needed.</li><li>This position requires up to 20% travel.</li></ul> 

Conditions of Employment:
<ul><li>Must be able to pass a criminal background & credit check</li><li>This is a full-time position.</li></ul>FLSA Status: Exempt Ready to take your career to the next level? Apply now and become a vital part of our team! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range:
USD $60,466.00 - USD $93,119.00 /Yr.

Investigator Jobs in Ridgewood, SC

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Investigator Jobs in Ridgewood, SC

Fraud Investigator Team Lead United Community Bank

Financial Investigator I United Community Bank

Principal Investigator, MD Civia Health

Surveillance Investigator Allied Universal

Fraud Program Training and QC Administrator United Community Bank

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