Oversees the investigative process, from initial investigation through final disposition, analyzing the complaint, conducting the investigation, writing investigative reports and charging documents, presenting investigation findings at regulatory Board meetings, and testifying at hearings, while ensuring the protection of the public and due process for the certificate holder/licensee. Additionally, this position will act as the initial contact point with the public, judicial officers and court administration, respond to public requests for information on complaints, assist in developing policies and procedures and training development for certification and licensing programs on issues related to investigations or the complaint and audit process.