IT Analyst Science Applications International Corp
IT AnalystWashington, DC30+ days ago
Responsibilities Include: First-line technical support for end-user IT issues, diagnosing and resolving problems related to hardware (laptops, printers, docking stations, mobile devices), software (Microsoft 365), user accounts (disabled accounts, first-time login), and network connectivity (VPN, commercial internet). Must have proven experience providing first-line IT support, including troubleshooting hardware, software (specifically Microsoft 365), and common user account access problems, such as disabled accounts, VPN connectivity, and initial login assistance.