Partners with service management, infrastructure, application, cybersecurity, architecture, data, product, operations, and vendor teams to deliver platform enhancements, maintain platform health, and strengthen incident, request, problem, change, knowledge, service catalog, configuration, asset, and service-level practices. Designs, configures, tests, deploys, and maintains workflows, forms, tables, business rules, scripts, notifications, approvals, service catalog items, portals, reports, dashboards, and related platform capabilities.