As a Lead Software Engineer Python Java at JPMorgan Chase within Consumer and Community Banking's Operations Technology Voice organization, you will be an integral part of an agile team that enhances, builds, and delivers trusted, market-leading technology products in a secure, stable, and scalable manner. Hands-on experience designing, building, or migrating production IVR / contact center solutions, particularly migrations to Amazon Connect from legacy platforms (e.g., Genesys/PureConnect/Engage, Avaya, Cisco UCCE/CVP, NICE CXone, Twilio Flex).