Technology- Windows Servers, Active Directory, DHCP, DNS, FTP, VPN, TCP/IP, Remote Desktop, Terminal Services, Cisco ASA, Cisco Switches, Ubuiquiti, Exchange, Office365, Domain Management, Hyper-V, Vmware, ESX, Quickbooks, MS Office Suite, network topology, network printers, scanners, hardware and software installation, OS installation. Technician receives customer service requests via phone or email to perform remote or onsite technical support for customers' IT networks, server, desktop & laptop systems.